Knowledge Manager - IT (12 months fixed-term)

Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Video Games, Biotechnology, MediaIndustries

Requirements

Candidates must have deep, hands-on IT operational experience, specifically in Systems Administration and broader IT Support/infrastructure. Exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences are required. Experience with ITIL v4 and KCS v6 methodologies is essential. Familiarity with AI and document automation technologies is preferred. The ideal candidate is self-motivated, detail-oriented, and possesses excellent organizational and leadership skills.

Responsibilities

The Knowledge Manager will lead and manage the IT knowledge management function, ensuring the knowledge base is up-to-date, accessible, and effectively utilized. This includes managing, organizing, and maintaining information for IT Service Delivery. Responsibilities involve defining, implementing, and improving the IT knowledge management strategy and processes, acting as the process owner for knowledge management, and developing the knowledge management framework. The role includes overseeing the entire knowledge article lifecycle, ensuring content accuracy and quality, and providing expert feedback on linguistic precision and technical applicability. The Knowledge Manager will also champion a knowledge-sharing culture across IT teams and manage technical writers, focusing on ServiceNow knowledge management workflows.

Skills

ITIL v4

KCS v6

Systems Administration

IT Support

IT Infrastructure

Knowledge Management

Technical Writing

Service Delivery

Data Management

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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