Knowledge Management Senior Lead (Maternity Cover) at Wise

Tallinn, Harju County, Estonia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Financial ServicesIndustries

Requirements

Working knowledge of Atlassian Products (Confluence and Jira) or other matter/experience management systems (Guru, ServiceNow, Notion, etc)
Having a forward thinking, original and confident approach
Ability to lead and manage multiple projects simultaneously, with proven capacity for creative problem solving and commitment to meeting deadlines
Excellent communication and interpersonal skills, including the ability to engage effectively with individuals at all levels of the organisation
Effective stakeholder management skills and experience communicating with non-technical audiences on complex technical solutions and matters
Ability to work globally and interpret

Responsibilities

Contributes to and supports the Head of Knowledge Management in strategic decisions
Responsible for turning the Knowledge Management Strategy into operational actions in the assigned domain(s)
Leads the Knowledge Management function in the assigned domain and helps create and implement the future vision, with a strong focus on consistently meeting Operational Level Agreements
Build and maintain a positive work environment and scaling company culture and values
Developing a high-performing Knowledge Management team for your domain, support leads on their personal growth paths while inspiring and motivating the team to succeed
Define the operational and KM goals for your leadership team while supporting the Knowledge Management team’s vision
Managing team’s resources and their relevant skills
Propose decisions for direct reports like salary raise, promotion, leave approval, etc
Onboarding new Knowledge Management Leads in their role and in the team
Take ownership of implementing and operating the Knowledge Management strategy and framework with the team, supporting product, servicing and operational teams, fully aligned to the Knowledge Management and Servicing initiatives
Build connections between team members as well as cross-team, -servicing and facilitate and identify new collaboration opportunities on the team level
Measure and support the alignment of team KPIs and internal SLAs for success and efficiency
Act as the main point of contact for the designated domain’s Knowledge Management topics for Internal and External parties; embed your teams into the specific domain you’re responsible for
Ensure that all information and documentation provided to satisfy parties information requests meets expectations regarding quality and mode of presentation

Skills

Knowledge Management

Stakeholder Management

Strategy Implementation

Team Leadership

Operational Excellence

FinCrime

KYC

Customer Support

Payment Operations

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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