Keyholder at Universal Music Group

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Music, Retail, EntertainmentIndustries

Requirements

Passion for the Rolling Stones brand and in-depth knowledge of the band's past, present, and future
Sales skills to help and advise customers, drive sales, highlight features/benefits, and increase average transaction value (ATV) through add-ons and linked sales
Understanding of daily, weekly, and monthly sales targets with ability to over-achieve
Customer service skills to manage peaks/troughs in customer flow, enhance visitor experience, and encourage linked sales
Team management skills to support store management, lead by example, encourage/motivate team members, and undertake other duties as needed
Operational skills to support store opening/closing, count cash takings, and perform till reconciliation

Responsibilities

Help and advise customers to select suitable products
Drive sales by highlighting product features, benefits, combinations, and options
Strive to over-achieve daily, weekly, and monthly sales targets
Demonstrate passion for the brand and communicate knowledge of the Rolling Stones to build sales and provide unique customer experiences
Manage customer flow through staffing and crowd management per the Retail Operations Manual
Identify opportunities to enhance customer service and deliver strong service to encourage linked sales
Support store management in delivering high customer service by leading by example
Undertake other appropriate duties within role competence
Assist with store opening and closing
Support with counting cash takings and till reconciliation
Help management deliver expectations and motivate team members

Skills

Customer Service

Retail Sales

Cash Handling

Inventory Management

Visual Merchandising

Team Supervision

Sales

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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