Key Account Manager - Minnesota

Employment Type: Full-time

Position Overview:

iRhythm is shaping the future of cardiac health, and we're looking for builders like you to join us. We are a company of curious, innovative problem solvers dedicated to putting patients first and improving lives. As a Key Account Manager, you will be instrumental in growing, nurturing, and maintaining iRhythm’s highest-volume accounts by providing superior support and cultivating long-term customer relationships. You will proactively deliver value-added services, advocate for solutions that drive business outcomes, and collaborate with various internal teams to ensure customer success.

About This Role:

"Boldly innovating to create trusted solutions that detect, predict, and prevent disease."

Discover your power to innovate while making a difference in patients' lives. At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. We are better together, embrace change, and help one another. We are Thinking Bigger and Moving Faster.

As a Key Account Manager for our Minnesota area, you will:

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
• Drive customer and account performance by monitoring and measuring activities including registration volume, device inventory management, customer and patient satisfaction, clinical effectiveness, and workflow efficiency.
• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers.
• Liaise with key stakeholders in billing, clinical operations, legal, finance, inventory, and customer care to ensure efficient account performance.
• Train customers on iRhythm service tools (ZioSuite, MyZio, etc.).
• Act promptly to resolve customer issues.
• Provide continuous evaluation of processes and customer workflow, suggesting new methods to create efficiencies through improved processes and additional technology.
• Leverage iRhythm regional expertise as necessary.
• Manage, onboard, and support assigned accounts.
• Attend and support key customer meetings and sales Quarterly Business Review sessions.
• Establish and maintain strong relationships with accounts and the internal sales organization.
• Lead or participate in strategic initiatives within assigned accounts.
• Conduct in-person account management initiatives as needed.
• Monitor and communicate key performance trends across assigned accounts, developing action plans to improve account performance.

Requirements:

• A Bachelor’s degree is highly preferred or an equivalent combination of education, training, and experience.
• At least 3 years in an account management or customer success role supporting large or complex accounts.
• Proven work experience as an Account Manager, Key Account Manager, and Sales Account Manager in a healthcare, medical device, or biotechnology environment.
• Self-directed and proactive.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with tools.

Company Information:

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. Our leadership is focused and committed to iRhythm’s employees and the mission of the company.

Application Instructions:

Please refer to the original job posting for specific application instructions.