Key Account Manager at Plexus

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal TechIndustries

Requirements

Candidates should have experience in Customer Success, ideally within a tech B2B environment, with a background in account planning, executive presentation, opportunity discovery, best practices, and issue diagnosis. Strong commercial acumen and the ability to spot, define, and qualify growth opportunities are also required.

Responsibilities

As a Key Account Manager, you will own the customer relationship, ensuring clients achieve their desired outcomes on the Plexus platform, manage and present executive business reviews to demonstrate value, progress, and areas for growth, lead renewal and expansion discussions, collaborate with cross-functional teams, and act as a strategic advisor, guiding clients in building long-term automation strategies that drive productivity and impact. You will also oversee an Annual Recurring Revenue (ARR) of $3M+ and effectively manage escalations to resolution.

Skills

Account Management

Customer Success

Revenue Retention

Executive Business Reviews

Stakeholder Management

Automation Strategies

Client Relationships

Platform Implementation

Legal Tech

Sales

Plexus

Manufactures and repairs medical devices

About Plexus

Plexus Corp. offers engineering and manufacturing services tailored for medical device manufacturers, focusing on aftermarket repair and maintenance for drug delivery devices. Their services lead to a 50% improvement in turnaround times and a 25% reduction in service costs, while also minimizing quality issues. Plexus stands out by providing end-to-end solutions, utilizing tools like the Strategic Mitigation Action Response Tracker (SMART) to enhance supply chain efficiency. The company's goal is to deliver specialized, high-quality solutions that improve operational efficiency and reduce costs for their clients.

Oradea, RomaniaHeadquarters

1979Year Founded

IPOCompany Stage

Robotics & Automation, HealthcareIndustries

5,001-10,000Employees

Benefits

Professional and personal development

Plexus Global Mentor Program

Accessible Resources

Risks

Closure of Portland facility may indicate operational challenges affecting workforce stability.

Partnership with Simbe Robotics could strain resources if demand exceeds production capabilities.

Integration with Gate Web3 Wallet may expose Plexus to cybersecurity risks.

Differentiation

Plexus offers end-to-end solutions from design to maintenance in multiple sectors.

The company specializes in aftermarket repair for medical devices, improving efficiency and cost.

Plexus's Strategic Mitigation Action Response Tracker aids in predictive risk management.

Upsides

Partnership with Simbe Robotics expands Plexus's role in the growing retail automation market.

Acquisition of a new office building suggests potential for expanded design and development services.

Collaboration with Arch Systems enhances Plexus's Industry 4.0 capabilities for better efficiency.

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