Junior Underwriting Service Advisor at AIG

Birmingham, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, General InsuranceIndustries

Requirements

Customer service experience
Good team player
Demonstrates drive and a can-do attitude
Excellent written and verbal communication skills
Attention to detail
Good IT skills

Responsibilities

Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focused approach
Handling new business, renewals and mid-term adjustments within agreed authority
Take responsibility for all customer requests, ensuring action and follow up within the agreed service level
Develop and maintain productive external and internal relationships
Assist training and developing Service Advisors
Recognise and convert opportunities to introduce other AIG products to existing customers
Consistently achieve individual performance targets (KPI (Key Performance Indicators))
Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries
Practice customer care by providing accurate information to customers at all times
Ensure excellent product and system knowledge is maintained
Ensure all relevant systems are updated in a timely manner

Skills

Customer Service

Underwriting

Communication Skills

IT Skills

Attention to Detail

Teamwork

KPI Management

Product Knowledge

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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