Junior Technical Support Specialist EMEA at Wingtra AG

Zürich, Zurich, Switzerland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Drones, Aerial Mapping, Mining, Construction, AgricultureIndustries

Requirements

Bachelor’s degree (or equivalent) in a technical field such as Geomatics, Science, Technology, or Engineering
1–2 years of experience in the geospatial industry, preferably in technical support or sales of a technical product
Strong organizational and communication skills, with the ability to collaborate effectively across teams
Business-level fluency in English (both written and spoken)
Willingness to travel frequently (approximately 30%)

Responsibilities

Serve as the main technical product consultant for Wingtra stakeholders in the EMEA region, aiding customers and partners to maximize product utilization through best-in-class support handling and subject matter expertise
Leverage knowledge and experience in drone workflows, photogrammetry, geomatics, and surveying to support requests and investigate technical issues
Demonstrate effective communication across multidisciplinary teams, working closely with engineers in Zurich and partners in EMEA to troubleshoot technical challenges and optimize product performance
Travel to customers for pilot projects, trainings, and product demonstrations
Support the sales team in deal closing stage and during sales demos
Drive engagement with regional partners through structured onboarding, training sessions, in-person and remote meetings, and impactful product presentations
Effectively utilize Hubspot as a CRM platform to handle customer support requests, seek out insights on customer activity to promote product upsell, and facilitate logistics processes
Create and maintain technical documentation for external and internal stakeholders

Skills

Technical Support

Drone Workflows

Photogrammetry

Geomatics

Surveying

Troubleshooting

Customer Communication

Sales Support

Product Demonstrations

Training

Hubspot

CRM

Wingtra AG

Manufactures vertical take-off drones for surveying

About Wingtra AG

Wingtra AG manufactures vertical take-off and landing drones designed for professionals in the mapping, surveying, and mining industries. Their main product is a fixed-wing drone that can take off and land vertically, making it suitable for inspecting agricultural fields, forests, mining sites, and construction areas. This drone is operated using WingtraPilot software, which allows users to collect high-quality aerial data that can be transformed into detailed 2D maps and 3D models. What sets Wingtra apart from its competitors is its focus on providing a specialized solution for industries that require precise surveillance and monitoring capabilities. The company's goal is to enhance the efficiency and accuracy of data collection in these sectors through advanced drone technology.

Zurich, SwitzerlandHeadquarters

2016Year Founded

$45.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Increased competition from companies like Swiss-Mile indicates interest in alternative technologies.

Rapid technological advancements may outpace Wingtra's current offerings, requiring continuous innovation.

High investment in drone technologies suggests a competitive market, pressuring Wingtra's expansion.

Differentiation

Wingtra's VTOL drones offer unmatched reliability and efficiency in aerial data collection.

The WingtraOne drone is capable of vertical take-off and landing, enhancing versatility.

WingtraPilot software enables survey-grade data collection, processed into 2D maps and 3D models.

Upsides

Increased demand for precision agriculture expands Wingtra's market in the agricultural sector.

AI integration in drones enhances data processing, aligning with Wingtra's software upgrades.

Growing reliance on digital twins boosts demand for Wingtra's high-resolution aerial data.

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