Junior Technical Support and Migration Specialist at Global Payments

Warsaw, Masovian Voivodeship, Poland

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FinTechIndustries

Minimum secondary education
Communicative skills and ability to build positive relationships with clients
No difficulties with phone contact with clients
Experience in customer service
English language proficiency enabling fluent communication in speaking and writing
Analytical and critical thinking skills
Ability to quickly learn new systems and topics
Nice to have: Interest in new technologies and knowledge of basic technical issues

Support clients in migration processes, starting with gateway migration to a new solution – via phone and email
Contact clients, teams, and technology partners via phone and email to facilitate migrations
Closely collaborate with the Onboarding team and teams responsible for eCommerce solutions and terminals
Support the team in operational tasks related to technical support and migration
Conduct statistics and report migration progress in established cycles
Ensure information flow within the team