Junior Operations Associate at Lime

Vienna, Vienna, Austria

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Micromobility, Shared Mobility, TransportationIndustries

Requirements

Proficient verbal and written communication skills in English and Austrian language
1 year of experience in a professional setting (internship, entry-level operations role, or equivalent experience preferred) with exposure to operational processes and workforce management
Demonstrate a safety-oriented mindset with experience in continuous improvement and addressing day-to-day challenges to improve service quality
Strong work ethic with an entrepreneurial mindset, and a readiness to take on increasing levels of responsibilities and a commitment to enhancing stakeholder management and collaboration skills
Ability to understand data to assist warehouse leadership with decisions around cost optimization and operational efficiency
Familiarity with Excel
Ability to safely operate a push cart, pallet jack, and/or forklift to move vehicle inventory (forklift certification necessary where applicable)

Responsibilities

Onboard, train, and coach Mechanics and Fleet Support staff to ensure efficient deployment and retrieval of shared electric vehicles while fostering a team-oriented environment
Assist with the facilitation of new team members, creating a supportive and collaborative work culture
Provide constructive feedback to warehouse leadership on team performance to help drive continuous improvement
Identify and share best practices to enhance operational efficiency within the warehouse and contribute to Lime's global community of excellence
Support the maintenance of a safe, compliant, and efficient warehouse environment, ensuring vehicles remain fully operational to meet market demands
Assist warehouse leadership in tracking key performance indicators related to repairs per hour, tasks per hour, backlog, and operational efficiencies
Collaborate with warehouse leadership in their support to the Government Relations team on legal, regulatory, and safety matters as needed
Engage in Lime events, supporting revenue growth initiatives, providing valet services, and conducting safety reviews to enhance customer experiences
Identify and report operational or product-related issues, supporting leadership in investigating customer complaints and service incidents
Conduct and oversee vehicle maintenance and quality checks, manage battery inventory, and ensure vehicles are ready for deployment
Perform other job-related tasks as assigned to support warehouse and field operations, which may include safely operating a Lime van

Skills

Key technologies and capabilities for this role

Fleet OperationsWarehouse OperationsTeam OnboardingStaff TrainingPerformance FeedbackOperational ExcellenceData-Driven Operations

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is a warehouse-based position that requires an onsite presence Monday through Friday in Vienna.

What skills or experience are required for the Junior Operations Associate role?

The role requires being proactive, data-driven, and entrepreneurial-minded, along with the ability to safely operate a push cart, pallet jack, and/or forklift (forklift certification necessary where applicable). Experience in team development, onboarding, training, and providing performance feedback is also key.

What does the work environment and team culture look like at Lime?

The environment is dynamic and fast-paced, focused on fostering a team-oriented, supportive, and collaborative work culture through team development, onboarding, and continuous improvement.

What are the main responsibilities of this role?

Responsibilities include team development like onboarding and training Mechanics and Fleet Support staff, warehouse operations such as vehicle maintenance and KPI monitoring, and supporting regulatory matters and events.

What is the salary or compensation for this position?

This information is not specified in the job description.

Lime

Provides shared electric bikes and scooters

About Lime

Lime operates in the micromobility market, providing shared electric bikes and scooters for rent through a mobile app. Users can easily locate, unlock, and pay for these vehicles, making it a convenient option for short-distance travel. The company generates revenue primarily through ride fees, which include a base fee and a per-minute charge. Lime differentiates itself from competitors by focusing on sustainability and continuously upgrading its fleet, including the latest Gen4 electric scooters that enhance ride quality. Additionally, Lime is exploring partnerships with cities to integrate its services into public transportation networks and is piloting augmented reality technology to improve parking solutions. The goal of Lime is to create a future where transportation is shared, affordable, and carbon-free.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$1,429.9MTotal Funding

CONVERTIBLECompany Stage

Automotive & Transportation, Energy, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Opportunity to revolutionize transportation in cities around the world with the leader in urban micro-mobility solutions

Scale with a rapidly growing organization, with significant opportunity for growth

Play a role in the transformation of urban mobility and sustainability

Work with a team of successful, fun and motivated people

Competitive salary and benefits

Risks

Competition from Bolt Technology's U.S. expansion may impact Lime's market share.

Uber's 'One Less Car' trial includes competitors, potentially diluting Lime's customer base.

Regulatory challenges in new markets like Vancouver could delay Lime's expansion plans.

Differentiation

Lime is the world's largest shared electric vehicle company, leading in micromobility.

Lime's computer vision platform enhances safety with advanced sidewalk detection technology.

LimeGlider offers a unique seated electric vehicle experience, blending bike comfort with scooter ease.

Upsides

Lime's partnership with Vancouver strengthens its position in the Canadian micromobility market.

Collaboration with Uber's 'One Less Car' trial could expand Lime's user base significantly.

New e-bikes with throttle in Seattle improve user experience on hilly terrains.

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