Junior Operations Analyst at Crypto.com

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FintechIndustries

Requirements

1–3 years of experience in operations, business analysis, or sales support (fintech/finance background preferred)
Strong organizational skills, with ability to handle multiple tasks under tight deadlines
Proficiency in Excel/Google Sheets; experience with Salesforce reporting required
Familiarity with Tableau (or other BI tools) strongly preferred
Interest or experience with workflow automation (Slack workflows, macros, scripts)
Analytical mindset with strong attention to detail
Excellent communication skills and ability to collaborate across teams

Responsibilities

Process client account requests (account setup, withdrawal limits, fee adjustments, audits) within SLA
Conduct regular Salesforce data integrity checks to ensure consistency across systems
Maintain trackers and operational records, ensuring accuracy and compliance
Prepare and distribute recurring institutional reports (e.g., Daily MM Report, client activity summaries)
Build and maintain Salesforce reports/dashboards to track client trading performance
Support Tableau dashboard development for client activity and key operational metrics
Monitor and analyze client trading volumes, rankings, and account performance
Deliver ad-hoc reporting and insights to sales and account managers
Maintain and optimize Slack workflows and other automation tools used by the team
Identify workflow inefficiencies and propose solutions for automation and streamlining
Document updated processes and contribute to team knowledge sharing
Partner with account managers, compliance, data, and finance teams to resolve operational requests
Support the Senior Operations Manager on strategic projects and high-priority initiatives
Act as a reliable point of contact for operational inquiries within the sales team

Skills

Key technologies and capabilities for this role

SalesforceTableauSlackData IntegrityReportingProcess AutomationExcelSQL

Questions & Answers

Common questions about this position

What experience level is required for the Junior Operations Analyst role?

The role requires 1–3 years of experience in operations, business analysis, or sales support, with a fintech or finance background preferred.

What technical skills are needed for this position?

Proficiency in Excel/Google Sheets and experience with Salesforce reporting are required, while familiarity with Tableau or other BI tools and workflow automation like Slack workflows is strongly preferred.

What is the work environment like at Crypto.com for this role?

It offers a collaborative, fast-paced team environment where your work has immediate impact.

What career growth opportunities are available?

The role provides a clear career development path toward mid-level operations management or business analytics, with opportunity to grow at the intersection of operations and analytics in the crypto industry.

What salary or compensation does this position offer?

This information is not specified in the job description.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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