Junior Contact Center Specialist at Global Payments

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Payments ProcessingIndustries

Requirements

No prior experience required (comprehensive onboarding training provided)
Skills in building relationships and positive attitude towards people
Team player mentality and ability to collaborate
Willingness to work in a shift system (morning shifts, weekends, and occasionally holidays)
Ability to work effectively under time pressure
Active and polite approach to clients with enthusiastic attitude to work
Nice-to-have
Professional experience in telephone customer service
Communicative command of English (B2 level)

Responsibilities

Provide friendly customer service (incoming calls) and build long-term relationships with them
Contact card acceptors (clients) via phone and email
Answer current questions regarding products
Implement changes in systems

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone SupportEmail CommunicationContact Center OperationsPayments Industry

Questions & Answers

Common questions about this position

What is the team size for the Contact Center?

The Contact Center team consists of 30 people who handle phone and email customer service for eService clients.

Is prior experience required for this Junior Contact Center Specialist role?

No prior experience is needed as the company provides comprehensive onboarding training to teach everything required.

What work schedule should I expect in this position?

The role requires working in a shift system, including morning shifts, weekends, and sometimes holidays.

What key skills are needed to succeed in this role?

Essential skills include building relationships, positive attitude, teamwork, ability to work under time pressure, and an active, polite approach to clients.

What is the company culture like for the Contact Center team?

The team emphasizes friendly customer service, building long-term relationships, collaboration as a team player, and enthusiasm in a dynamic payments industry environment.