Jira Admin & Business Operations Specialist at Gong.io

Tel Aviv-Yafo, Tel Aviv District, Israel

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

5 years experience administering Jira Cloud (custom workflows, permission schemes, project configurations)
Strong understanding of Agile methodologies and how they translate into Jira configurations
Experience with Confluence, Jira Automation, and reporting tools (JQL, dashboards)
Bonus: Familiarity with Slack integrations, Jira APIs, or scripting for workflow optimization
Organized, proactive, and business-savvy. Comfortable navigating between technical and operational needs

Responsibilities

Own and manage our Jira ecosystem, including workflows, permissions, automations, and integrations
Collaborate with Engineering, Product, and PMO teams to ensure seamless workflows
Build dashboards and reports to drive clarity, accountability, and data-informed decision making
Support broader BizOps initiatives including tooling, process design, documentation, and cross-team alignment
Serve as the go-to expert for tooling support and improvements across the delivery lifecycle

Skills

Jira Cloud

Jira Workflows

Jira Permissions

Jira Automations

Jira Integrations

Confluence

JQL

Jira Dashboards

Agile Methodologies

Slack Integrations

Jira APIs

Scripting

Gong.io

Revenue intelligence platform for customer interactions

About Gong.io

Gong provides a platform focused on revenue intelligence, which helps businesses capture and analyze customer interactions. The platform uses artificial intelligence to integrate various customer communications into one system, allowing companies to gain insights that inform their decision-making and enhance revenue growth. Gong caters to a wide array of clients, including sales, marketing, and customer success teams across different industries. Its subscription-based model allows organizations to pay for access to the platform, with pricing tiers based on user count and desired features. The main goal of Gong is to support businesses in optimizing their go-to-market strategies by delivering actionable insights derived from customer data.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$570.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Mental health support resources

Weekly wellness events

Work from home stipend

Generous vacation days

Quarterly recharge company shutdowns

Parental leave

Employee equity

Retirement savings & financial coaches

Commuter & parking benefits

Training & learning programs

Monthly lunch & learns

Mentor & buddy programs

Risks

Increased competition from Highspot and Seismic may pressure Gong's market share.

Rapid market growth could attract new entrants, impacting Gong's growth trajectory.

Challenges in measuring AI success may affect customer retention and acquisition.

Differentiation

Gong's platform integrates all customer interactions into a single system for better insights.

The company uses proprietary AI to analyze customer interactions, enhancing decision-making.

Gong's subscription model offers tiered access based on user numbers and functionality.

Upsides

Gong's integration with ChurnZero enhances customer success management with AI-driven insights.

The company's inclusion in Forbes Cloud 100 highlights its market leadership and innovation.

Gong's 'Ask Anything' solution boosts win rates by 26%, enhancing revenue team efficiency.

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