Japanese IT Operation Support Engineer at Hewlett Packard Enterprise

Dalian, Liaoning, China

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Information TechnologyIndustries

Requirements

Vocational apprenticeship/certification completion (technical or non-technical, may include on-the-job training; advanced programs 2+ years)
Associate degree (first post-high school degree, typically 2 years beyond high school, or equivalent experience)
1-3 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in Japanese
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience and knowledge
Understanding of the customer to act as an advocate

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external business and end user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution

Skills

Key technologies and capabilities for this role

JapaneseIT OperationsHardware TroubleshootingSoftware TroubleshootingTechnical SupportCustomer SupportSystems Configuration

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This role is designed as ‘Onsite’ with an expectation that you will primarily work from an HPE office.

What is the salary or compensation for this position?

This information is not specified in the job description.

What key skills are required for this Japanese IT Operation Support Engineer role?

Required skills include excellent verbal and written communication skills in Japanese, experience in troubleshooting in a technical environment, excellent analytical and problem solving skills, software and hardware knowledge of computing, storage and peripheral devices, and advanced proficiency with case management databases and tools.

What is the company culture like at Hewlett Packard Enterprise?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What education and experience are needed to apply for this role?

Candidates need a vocational apprenticeship/certification or associate degree (typically 2 years post-high school), 1-3 years of experience in relevant technologies and customer environments, and relevant industry qualifications where applicable.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free