[Remote] Japanese Customer Support Agent - Gaming - Night shift at Keywords Studios

Taiwan

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Gaming, EntertainmentIndustries

Requirements

Candidates must possess excellent Japanese language skills, including fluency and confidence in written communication, equivalent to JLPT N1 level. Proficiency in English for daily interaction with colleagues is also required. Familiarity with MS Office or Google Suite applications is necessary, and candidates must be available for full-time work, five days a week, with potential weekend shifts. Some previous customer service experience or a passion for video games are considered advantageous but not mandatory.

Responsibilities

The Player Support Agent will provide high-quality assistance to players by resolving game-related queries through email and chat. This role involves using investigative skills and a ticketing system to address player issues. The agent will collaborate with internal teams on project requests and provide feedback to the development team, acting as the voice of the product and gathering player insights.

Skills

Japanese

Customer Support

Gaming

Communication

Problem-Solving

Linguistic Skills

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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