ITSM engineer at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
3+ years of experience in ITSM engineering or a similar role
Strong understanding of ITSM frameworks, particularly ITIL
Experience with ITSM tools and software (e.g., ServiceNow, Jira, or similar solutions)
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to conduct training and support workshops
Detail-oriented with strong organizational and project management skills
Knowledge of service design, transition, and improvement methodologies

Responsibilities

Design and implement ITSM processes and frameworks based on industry standards (e.g., ITIL)
Manage and optimize service requests, incident management, change management, and problem management workflows
Collaborate with cross-functional teams to ensure effective service delivery and continuous improvement
Monitor and report on service performance metrics, identifying areas for improvement
Provide training and support to IT staff and stakeholders on ITSM processes and tools
Participate in the identification and implementation of solutions to automate and enhance ITSM processes
Maintain documentation for ITSM processes, policies, and procedures

Skills

Key technologies and capabilities for this role

ITILServiceNowJiraIncident ManagementChange ManagementProblem ManagementService DesignService TransitionService Improvement

Questions & Answers

Common questions about this position

What is the salary for this ITSM Engineer position?

This information is not specified in the job description.

Is this ITSM Engineer role remote or hybrid?

The position is hybrid, with Location Type listed as Hybrid and Workplace as hybrid. It is not fully remote.

What skills are required for the ITSM Engineer role?

Required skills include experience with ITSM tools like ServiceNow or Jira, strong problem-solving and analytical skills, excellent communication and interpersonal skills, and knowledge of ITIL frameworks.

What benefits does BlackStone eIT offer for this position?

Benefits include Paid Time Off, UAE Benefits, Performance Bonus, and Training & Development.

What experience and education are needed to apply for this ITSM Engineer job?

Candidates need a Bachelor’s degree in Computer Science, IT, or related field, plus 3+ years of experience in ITSM engineering or similar, with strong ITIL knowledge. Highlighting experience with ITSM tools and process optimization will strengthen your application.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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