ITOC NETWORK ENGINEER – ITALIAN SPEAKER at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Italian speaker
Bachelor’s degree in IT, preferably in networking
Knowledge and experience of customer service
Proven experience and expertise with Aruba
Wider knowledge and practical expertise in Infrastructure Management and enterprise technologies, especially Networking
Familiar with escalation, Incident, and Change management processes (ITIL)
Understand and utilize Information Technology Infrastructure Library (ITIL)
Excellent communication skills
Ready to work in rotational shifts on a 24x7x365 basis
Early career or freshly graduated candidates with remarkable potential considered

Responsibilities

Provide technical assistance and support related to hardware or software; respond to queries, run diagnostic programs, isolate problems, and implement solutions
Support various issue categories through effective usage of knowledge base within agreed SLAs
Capture, log, route, track, follow-up, close, and report on incidents, including recognizing and acting on events from customers contacting ITOC
Troubleshoot and resolve repeated incidents
Manage incidents in a centralized Incident management system for historical analysis, trend recognition, root-cause analysis, and reporting
Assign incident priorities based on impact to determine SLAs for end-to-end resolution
Provide regular reports on statistics and service levels; prepare ad hoc reports on request; prepare/send daily/weekly/monthly reports
Install, configure, and perform basic troubleshooting of enterprise networking products like switches, routers, access points, WAN/LAN
Perform/execute service requests and SOP-based activities across technologies
Stay current with system information, changes, and updates
Write procedure manuals
Engage vendors to assist with incident resolution where relevant
Successfully resolve technical issues (hardware and software) from incoming internal/external contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on features, specifications, repairs, etc., based on customer entitlement
Proactively assist internal/external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader, providing direction, facilitating information validation, and team decision-making
Review and resolve complex business issues
Add case resolutions to Knowledge Management System (KMS)
Represent the company in face-to-face customer visits, industry conferences/trade shows, vendor meetings, etc

Skills

Network Engineering

Troubleshooting

Incident Management

Hardware Support

Software Support

Diagnostic Programs

Root Cause Analysis

SLA Compliance

Knowledge Base

Italian

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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