ITAM Application Portfolio Strategic Support, Sr Lead at Northern Trust

Chicago, Illinois, United States

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Bachelor’s degree in IT, Business, or related field; advanced degree preferred
6+ years of experience in IT Asset Management (ITAM), Application Portfolio Management (APM), or related domains
3+ years in enterprise data governance
Strong understanding of ITIL, ServiceNow APM/SAM modules, and lifecycle management
Experience with Agile methodologies, story writing, and process re-engineering
Excellent communication, analytical, and stakeholder management skills
Preferred: ITIL Certification
Preferred: ServiceNow APM/SAM module experience

Serve as the owner of the enterprise application portfolio accuracy and completeness, ensuring governance practices are aligned with business and IT priorities
Define and enforce lifecycle standards for application intake, onboarding, maintenance, and retirement
Collaborate with ITAM Governance, Risk, and Compliance teams to align controls with FFIEC and internal standards
Lead automation initiatives across APM workflows including onboarding, certification, and rationalization to enable high data integrity and reliability
Optimize ServiceNow APM and SAM module integrations to further streamline data quality, reporting, and lifecycle management
Identify and lead resolution of data quality exceptions, ensuring SLA compliance
Partner with Enterprise Architecture, Procurement, Security, Finance, and Business Owners to ensure portfolio alignment and ownership accuracy of strategic solutions
Facilitate workshops and governance forums to ensure strategic solutions support outcomes that result in high data integrity
Monitor application data quality health, usage, and compliance
Conduct periodic reviews of metrics and KPIs to inform remediation plans and risk treatment strategies