IT Technician

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, FintechIndustries

Requirements

Candidates must have experience providing IT support for Windows and/or Mac OS environments, enjoy helping people and solving problems, and be assertive communicators who are flexible and eager to learn. They should be able to identify pain points and run improvement initiatives to completion, possess a great sense of humor and the ability to work under pressure, and be passionate about computing and user experience. Comfort working independently and as part of a team is essential, as is a natural inclination for researching solutions and the latest technology. Legal authorization to work in the US is required.

Responsibilities

The IT Technician will provide technical support to Wisers, manage the procurement, assets, and inventory of tech equipment, and identify potential areas for improvement. They will act as an expert on Wise's IT products and services, troubleshoot and repair computer hardware and software issues, and educate users on tools, tech, and security. Responsibilities also include managing device provisioning and deprovisioning, assisting other teams within User Technology, and participating in internal projects for continuous improvement.

Skills

Technical Support

Hardware Troubleshooting

Software Troubleshooting

Procurement

Asset Management

Inventory Management

Device Provisioning

Device De-provisioning

IT Products and Services

User Education

Security Awareness

Wise

Facilitates low-cost international money transfers

About Wise

Wise focuses on international money transfers, providing a low-cost alternative to traditional banks. It uses a peer-to-peer system to match transfers between users in different countries, which helps reduce fees and offers better exchange rates. Customers pay a small, transparent fee for each transaction, and Wise also offers a multi-currency account for managing funds in various currencies. The company aims to maintain high performance and reliability while ensuring transparency and trust with its users.

London, United KingdomHeadquarters

2011Year Founded

$385.5MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

PTO & annual leave

Work from home flexibility

Parental leave

Medical insurance plans

Health & wellbeing discounts

Pension & retirement plans

Social events

Relocation support

Risks

Increased competition from banks integrating Swift services could challenge Wise's market share.

Regulatory scrutiny following Stenn's collapse may increase pressure on Wise.

Bitcoin's low transaction fees could attract customers away from Wise's services.

Differentiation

Wise offers a peer-to-peer system for low-cost international money transfers.

The company provides a multi-currency account for ex-pats, freelancers, and travelers.

Wise's transparent fee structure attracts customers seeking cost-effective money transfer solutions.

Upsides

Partnership with Morgan Stanley enhances Wise's cross-border settlement capabilities.

Expansion into India's remittance market presents significant growth opportunities for Wise.

API integrations offer additional revenue streams and market penetration for Wise.

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