IT Technical Support (Chinese and Japanese Speaker) at DXC Technology

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Bachelor’s degree in any relevant field or equivalent combination of education and experience
JLPT N3 or above
Communication and collaboration skills
Fluency in Chinese (necessary for liaising with Taiwan clients)

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Evaluate unique or complex installations or configurations and make recommendations for resolution
Articulate clearly in writing and verbally
Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingSoftware TroubleshootingTechnical SupportCustomer ServiceJapanese LanguageChinese LanguageProblem SolvingCommunication Skills

Questions & Answers

Common questions about this position

What language skills are required for this IT Technical Support role?

Fluency in Chinese is necessary for liaising with Taiwan clients, and JLPT N3 or above in Japanese is suitable for this position. Communication and collaboration skills are also required.

What benefits does DXC Technology offer?

DXC provides extensive development resources like DXC University, a recognition program, referral rewards, flexible leave options, volunteer days, and an Employee Assistance Program for well-being support.

What is the salary for this position?

This information is not specified in the job description.

What is the location or work arrangement for this role?

This information is not specified in the job description.

What is DXC Technology's company culture like?

DXC fosters a culture of inclusion, belonging, and corporate citizenship, with a commitment to employees' lives and communities, taking care of each other through societal initiatives.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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