Software Developer (Genesys Cloud)

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Federal, Government, Biotechnology, Customer ServiceIndustries

Requirements

Candidates must be US Citizens able to work domestically and attain a low-level security clearance. A Bachelor's degree is required, along with proven experience developing solutions within Genesys Cloud Services, particularly in IVR, chatbots, or voicebots. Strong understanding of conversational design, experience integrating Genesys with external systems, and knowledge of authentication mechanisms like OAuth, SSO, and SAML are essential. Familiarity with VA enterprise systems, APIs, and security policies is preferred. Proficiency in at least one programming or scripting language such as JavaScript or Python is necessary, as are strong problem-solving and excellent communication and collaboration skills.

Responsibilities

The Software Developer will develop and enhance the VA Voicebot within the Genesys Cloud platform, creating intuitive conversation flows and integrating them with other VA systems and data sources. This role involves implementing secure authentication processes, protecting sensitive data, and ensuring compliance with VA standards and federal security requirements. The developer will act as a Genesys subject matter expert, collaborating with other teams to ensure the Voicebot solution's high performance, scalability, and reliability.

Skills

Genesys Cloud Services

IVR

Chatbots

Voicebots

Conversational Design

API Integration

CRM Integration

Enterprise System Integration

OAuth

SSO

SAML

Secure Data Handling

JavaScript

Python

Genesys Platform

VA Systems Integration

VA Security Standards

Federal Security Requirements

Oddball

Digital modernization for federal services

About Oddball

Oddball focuses on modernizing digital services for federal agencies, ensuring that these services are user-friendly and effective for citizens. Their approach involves creating software solutions that are tailored to the specific needs of both the public and the federal workforce. The company employs a team of skilled professionals, including developers and designers, who work collaboratively throughout the entire process, from the initial design phase to the final deployment of the software. Unlike many other digital agencies, Oddball emphasizes a human-centered design approach, which means they prioritize the needs and experiences of users in their solutions. The goal of Oddball is to enhance the efficiency and accessibility of federal services, ultimately improving the experience for citizens and the effectiveness of government operations.

Washington, District of ColumbiaHeadquarters

2015Year Founded

VENTURE_UNKNOWNCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Risks

Competition from firms like Booz Allen Hamilton threatens Oddball's market share.

Maintaining remote-first culture may challenge team cohesion as Oddball scales.

Over-reliance on government contracts risks exposure to federal budget changes.

Differentiation

Oddball is a service-disabled veteran-owned small business (SDVOSB) with federal focus.

The company excels in human-centered design for government technology projects.

Oddball offers a remote-first workforce, enhancing flexibility and talent acquisition.

Upsides

Oddball secured growth investment from Falfurrias, boosting expansion potential.

Increased demand for remote-first solutions aligns with Oddball's operational model.

Government initiatives favoring veteran-owned businesses benefit Oddball's market position.

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