IT Systems Administrator at Sumo Logic

Costa Rica

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ComputingIndustries

Requirements

3+ years of experience in providing End User Services, specializing in helpdesk & triage support, with a strong emphasis on carefully executing Jira tickets and delivering high quality and reusable Confluence documentation
Proficiency in user endpoint management tools such as JAMF and Kandji, with a proven track record of successful endpoint management
Demonstrated expertise in IT system integrations, showcasing the ability to integrate various systems for enhanced performance and efficiency
Strong familiarity with IT automations, including scripting languages like BASH and Powershell, and a history of implementing automation solutions
Experience in user application portfolio management, ensuring effective support and updates for user applications
Knowledge of user provisioning processes, particularly utilizing Okta for secure and efficient provisioning of users

Responsibilities

Deliver exceptional end user support via Helpdesk & Triage services, showcasing a strong dedication to promptly resolving issues and ensuring utmost customer satisfaction
Exhibit advanced expertise in overseeing user endpoints, emphasizing a high degree of security and functionality while consistently delivering effective endpoint management solutions
Spearhead the seamless integration of IT systems, focusing on optimizing operations and enhancing efficiency. Prove successful in implementing and fine-tuning integrations to meet organizational needs
Champion automation initiatives across IT operations to streamline processes and workflows. Show a history of implementing automation solutions that boost operational efficiency and reduce manual workloads
Manage the diverse user application portfolio with a keen focus on providing outstanding support and regular updates. Demonstrate expertise in ensuring applications align with user needs and contribute to operational success
Lead the provisioning of user accounts, maintaining a commitment to providing secure access to systems and applications. Demonstrate a track record of delivering provisioning services accurately and efficiently
Provide basic technical support for AWS Marketplace services, ensuring timely and effective assistance for customers. Exhibit a wealth of experience in supporting AWS products and services, prioritizing customer satisfaction throughout
Administer Jira for proficient task management and issue tracking within the IT operations department. Showcase a history of optimizing Jira administration to enhance team productivity and customer contentment
Collaborate with other IT teams as needed to drive forward joint efforts

Skills

Key technologies and capabilities for this role

IT OperationsEnd User SupportHelpdeskEndpoint ManagementIT SecuritySystem IntegrationIT AutomationHardware ManagementCloud ServicesScalabilityReliability

Questions & Answers

Common questions about this position

What are the key responsibilities of the IT Systems Administrator role?

Key responsibilities include delivering end user support via Helpdesk, managing user endpoints with a focus on security, integrating IT systems, championing automation, managing user applications, provisioning user accounts, providing AWS Marketplace support, and administering Jira.

What skills or experience are required for this position?

The role requires strong IT operations expertise, advanced endpoint management, experience with IT system integrations, automation initiatives, AWS Marketplace support, and Jira administration, along with handling global hardware and end user devices in a fast-paced environment.

Who does this role report to?

The role reports directly to the Global Head of IT and involves projects under the guidance of the Lead IT Systems Engineer.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Sumo Logic

Cloud-based data analytics and security platform

About Sumo Logic

Sumo Logic provides data analytics and security tools that help businesses collect, analyze, and visualize large datasets. Their cloud-based platform allows medium to large enterprises in various industries to manage their data efficiently and securely from anywhere. Unlike many competitors, Sumo Logic operates on a subscription model, offering scalable solutions that enable clients to budget their expenses predictably. The company's goal is to empower businesses to make informed decisions and enhance their operational efficiency and security.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$330.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Competitive base salary + bonus + RSU's

Unlimited PTO + 12 company holidays + 4 quarterly wellness days

100% remote or in office

Employee stock purchase plan- ESPP

Medical, Dental, Vision

Paid Parental leave

Risks

Increased competition from companies like Magna5 could threaten market share.

Free data ingest model may lead to revenue challenges if not enough paying customers.

Rapid global data growth could overwhelm infrastructure, affecting service reliability.

Differentiation

Sumo Logic offers a cloud-native platform for real-time machine data analytics.

The company provides a unique Flex Licensing model for unlimited log data ingest.

Sumo Logic's Cloud SIEM solution automates threat detection and provides contextualized threat insights.

Upsides

Expansion into South Korea opens new customer bases in the Asian market.

Recognition as a Challenger in Gartner's Magic Quadrant enhances credibility and attracts clients.

Flex Licensing model removes cost barriers, potentially increasing customer acquisition.

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