IT Support Engineer
Assured$140,000 - $165,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, TechnologyIndustries
Requirements
- Strong knowledge of Windows 11 and MacBook administration
- Knowledge of Google Workspace and Okta administration
- Familiarity with ITSM tools (e.g. ServiceNow, Jira)
- Strong troubleshooting skills across hardware, software, and networks
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Ability to prioritise tasks and approach them in a logical manner
- Ability to work independently and collaboratively in a team environment
- Experience working in an international company (preferred)
- Computer Science, Information Technology, or related Certification Levels 1-3
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation) desirable
- A couple years of proven experience in IT support/Lead or a related role
- Fluent in both English and German, with the ability to read, write, and speak both languages
Responsibilities
- Work with the global IT Team to ensure infrastructure and systems in place to deliver high-quality IT solutions across the business
- Lead the On-Boardings and Off-Boardings of employees along with account setup and IT Induction sessions
- Manage Vendors and procurement processes
- Act as the point of contact for IT-related issues and provide timely and effective responses to user requests through various communication channels (e.g., email, Slack, Zoom)
- Assist in the installation, configuration, and maintenance of Windows laptops and MacBooks
- Collaborate with other IT professionals and cross-functional teams; escalate complex problems to higher-level support or specialised IT teams when necessary
- Create and update documentation and FAQs for users
- Conduct training sessions for end-users on IT-related topics and effectively communicate technical information to non-technical users
Skills
IT Support
Technical Support
Incident Resolution
Onboarding
Offboarding
Account Management
Vendor Management
Procurement
IT Infrastructure
Customer Service
English
German
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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