IT Support Tech Lead at LevelTen Energy

Seattle, Washington, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, EnergyIndustries

Requirements

3+ years of experience in a help desk or technical support role, with demonstrated leadership experience
Strong technical troubleshooting skills across a variety of hardware and software environments
Proficiency in using ticketing systems and remote support tools
Experience with automation and scripting, particularly PowerShell and Python
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Ability to work independently and as part of a team
Understanding of ITIL framework is a plus
Experience in creating and maintaining documentation
Must be legally authorized to work in the U.S. without a current or future need for visa sponsorship

Responsibilities

Oversee the day-to-day operations of the help desk, ensuring timely and effective resolution of user support requests
Act as a point of escalation for complex technical issues, providing expert troubleshooting and solutions
Maintain a strong understanding of IT infrastructure and applications to provide accurate and efficient support
Triage, manage, and resolve all incoming IT support tickets across systems and platforms, ensuring timely escalation to appropriate teams or vendors when necessary
Provide end-to-end support for all audiovisual (AV) systems, including setup, maintenance, troubleshooting, and coordination with external providers as needed
Conduct monthly reviews of ticket data to identify trends, bottlenecks, and areas for improvement
Develop and implement strategies to reduce ticket volume and improve first-call resolution rates
Monitor and report on key performance indicators (KPIs) related to help desk performance, ensuring service level agreements (SLAs) are met
Provide regular reports on ticket metrics to management
Collaborate with the team to refine and optimize ticketing processes for increased efficiency and user satisfaction
Identify opportunities for automation and implement solutions using tools like PowerShell scripting
Develop and promote self-service resources and knowledge base articles to empower users
Ensure the timely and accurate completion of user onboarding and offboarding procedures
Maintain accurate documentation of user accounts and access permissions
Assist with IT projects as needed, contributing technical expertise and support

Skills

Key technologies and capabilities for this role

Helpdesk ManagementIT SupportTicket ManagementTroubleshootingAV SystemsPowerShellProcess ImprovementAutomationKPI ReportingSLA Management

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The role includes full medical, vision, and dental coverage, along with a wellness credit.

What is the salary range for this IT Support Tech Lead role?

This information is not specified in the job description.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What skills and experience are required for this role?

Candidates need 3+ years in help desk or technical support with leadership experience, strong troubleshooting skills across hardware and software, proficiency in ticketing systems and remote tools, experience with PowerShell and Python scripting, plus excellent communication and analytical skills.

What makes a strong candidate for this Helpdesk Support Lead position?

A strong candidate has 3+ years of help desk experience with leadership, hands-on technical troubleshooting, scripting skills in PowerShell and Python, and the ability to drive process improvements and automation.

LevelTen Energy

Marketplace for renewable energy power agreements

About LevelTen Energy

LevelTen Energy simplifies the buying and selling of power purchase agreements (PPAs) in the renewable energy market by connecting developers and corporate buyers through a streamlined platform. This platform reduces the traditional Request for Proposal (RFP) process from months to weeks, allowing developers to focus on their core activities. By aggregating buyers, LevelTen increases market access and lowers PPA costs, while also providing transaction standards and credit solutions to ensure smooth deal closures. The company's goal is to enhance market efficiency and transparency, making the power sales process easier for all parties involved.

Seattle, WashingtonHeadquarters

2016Year Founded

$124.8MTotal Funding

SERIES_DCompany Stage

Consulting, EnergyIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Paid Holidays

401(k) Retirement Plan

Hybrid Work Options

Wellness Program

Risks

Increased competition from tech giants investing in their own renewable energy solutions.

Rapid AI growth may strain renewable energy resources LevelTen relies on for its marketplace.

Dip in climate tech funding could challenge future investments for expansion and innovation.

Differentiation

LevelTen Energy reduces PPA costs by aggregating buyers, accessing 99% of potential buyers.

The company streamlines the RFP process, cutting it from months to weeks.

LevelTen's platform offers liquidity and transparency, enhancing market efficiency for renewable transactions.

Upsides

$65M Series D funding enables expansion into new climate technologies and geographic markets.

Partnership with Ecohz enhances PPA procurement for European clients, boosting market presence.

Stable solar PPA prices offer a 'window of opportunity' for increased transaction volume.

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