IT Support Specialist - Year Round at Altera

Park City, Utah, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski Resort, TourismIndustries

Requirements

Strong customer service and communication skills
Ability to work independently and prioritize tasks in a fast-paced environment
Willingness to work outdoors in variable mountain weather conditions
Ability to ski or travel between resort locations as needed
Experience supporting Windows and Mac systems in an Active Directory environment
Familiarity with Microsoft 365 (Teams, SharePoint, Outlook, etc.)
Basic understanding of networking concepts including Wi-Fi, switching, and cabling
Experience with data center hardware, cabling, and power management
Ability to explain technical concepts to non-technical users
Associate degree in a technical field or equivalent work experience (preferred)
CompTIA A+ Certification or similar (preferred)

Responsibilities

Serve as the first point of contact for helpdesk support requests; triage and resolve issues efficiently with detailed documentation
Support, configure, and maintain Windows, macOS, Android, iOS, and Linux devices
Troubleshoot and resolve issues across a wide range of systems including RFID gates, webcams, business applications, and network infrastructure
Provide empathetic, clear communication to end users with varying levels of technical knowledge
Perform low-voltage wiring, including network cable termination and fiber splicing
Relocate and reconfigure hardware with attention to cable management and workspace organization
Assist with data center hardware, cabling, and power management
Support enterprise systems including Active Directory, file services, and Microsoft 365
Collaborate with internal teams and external vendors to resolve complex issues
Participate in project-based work during low-volume support periods
Contribute to continuous improvement initiatives and documentation
Work in both indoor and outdoor environments, including variable mountain weather conditions
Participate in on-call rotations; weekend and holiday availability required

Skills

Windows

macOS

SQL

RFID

helpdesk

troubleshooting

technical support

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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