[Remote] IT Support Specialist III at Astra

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Associate's degree (A.A.) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
Networks with senior internal and external personnel in own area of expertise
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Knowledge of basic computer hardware and software
Familiarity with desktop and server operating systems
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
Ability to conduct research into a wide range of computing issues as required
Ability to present ideas in a user-friendly manner
Analytical and problem solving abilities
Exceptional customer service orientation
Ability to perform office-related tasks which may include prolonged sitting or standing
Ability to move from place to place within an office environment
Ability to use a computer
Ability to communicate effectively
Ability to perform occasional repetitive motion or movements of the wrists, hands, and/or fingers (for some positions)
Preferred Qualifications
Knowledge of various operating systems and databases
Knowledge of various programming languages

Responsibilities

Field incoming help requests from end users in a courteous manner
Document all pertinent end user identification information, including name, department, contact information, and nature of problem
Build rapport and elicit problem details from help desk customers
Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by the organization
Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training
Work on assignments that require considerable judgment and initiative
Make recommendations for solutions
Work within guidelines and take ownership of results
May act as a mentor to less experienced team members
Other duties as required

Skills

IT Support

Troubleshooting

Help Desk

PC Installation

Hardware Setup

Software Installation

Desktop OS

Server OS

Diagnostic Utilities

Networking

Customer Service

Problem Prioritization

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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