IT Support Specialist I at Lightspeed Commerce

Paris, Île-de-France, France

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, CommerceIndustries

Requirements

Associate's degree in IT or related field; relevant certifications (e.g., CompTIA A+, Network+) preferred
Basic knowledge of Windows and Mac OS
Under 1 year of experience in IT Support
Strong problem-solving and communication skills
Customer-oriented attitude
Ability to work well in a team

Responsibilities

Provide first-level technical support to end-users virtually or in person
Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications
Assist users with password resets, account setups, and basic system configurations
Log and track support requests in a ticketing system, ensuring timely resolution and documentation
Educate end-users on IT best practices and provide basic training as needed
Collaborate with Level 2 and Level 3 support teams for escalated issues
Maintain accurate records of hardware and software inventory
Assist with routine IT maintenance tasks

Skills

IT Support

Hardware Troubleshooting

Software Troubleshooting

Ticketing System

Customer Service

Password Resets

Account Setup

System Configuration

IT Inventory Management

Onboarding

Offboarding

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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