IT Support Specialist at Built Technologies

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Construction, FinTechIndustries

Requirements

2+ years of IT or Help Desk experience in a tech-forward environment
Deep comfort with macOS, Windows, Google Workspace, and Okta
Experience with Kandji or Intune, and Jira

Responsibilities

Be the go-to hero for employees’ tech needs through Jira Service Management — own tickets from intake to resolution or escalation
Troubleshoot macOS and Windows devices, Google Workspace issues, Okta access requests, Zoom challenges, and more
Design and build new request types, automations, and workflows in Jira to make the support experience smoother and smarter
Partner with IT Engineering to identify pain points and turn manual processes into automated ones
Lead the IT portion of weekly New Hire Orientation (NHO), helping every new Built employee get set up for success
Continuously improve onboarding processes using Confluence and automation tools like Okta Workflows or Kandji Blueprints
Work cross-functionally with People Ops, Security, and Engineering to keep our systems secure and our users delighted
Manage and track company devices in Atlassian Assets (CMDB) — own the full lifecycle, from procurement to retirement
Support and maintain Zoom Rooms and Logitech Rally Bar setups for all in-office conference spaces
Lend your tech skills to internal company events, town halls, and all-hands meetings
Keep our IT processes organized and accessible through Confluence documentation and Scribe guides
Help design automation between systems — think connecting Okta → Jira → Slack → Kandji to eliminate repetitive tasks
Champion process improvement: when you fix a problem once, you make sure we never have to fix it again

Skills

Key technologies and capabilities for this role

IT SupportJira Service ManagementmacOSWindowsGoogle WorkspaceZoomTroubleshootingAutomation

Questions & Answers

Common questions about this position

Is this IT Support Specialist role remote or in-office?

The position requires in-office attendance of 4 days/week.

What technical skills are required for the IT Support Specialist position?

Key skills include troubleshooting macOS and Windows devices, Google Workspace, Okta, Zoom, Jira Service Management, Confluence, Atlassian Assets, and automation tools like Okta Workflows or Kandji Blueprints.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Built Technologies?

Built fosters a collaborative, innovative environment focused on building the future of construction finance, with emphasis on curiosity, creativity, automation, cross-functional partnerships, and creating exceptional employee experiences.

What makes a strong candidate for the IT Support Specialist role?

A strong candidate is a tech-savvy problem solver with curiosity, creativity, and a passion for automation, experienced in hands-on IT support, workflow improvements, and cross-functional collaboration.

Built Technologies

Financial and project management tools for construction

About Built Technologies

GetBuilt.com offers financial and project management software specifically designed for the construction industry. Its tools help construction contractors, lenders, and real estate developers manage project costs, process payments, and generate financial reports. The software operates on a subscription basis, allowing users to access features like electronic payment processing and lien waiver management. What sets GetBuilt.com apart from competitors is its focus on detailed job cost reporting, which is crucial for contractors tracking expenses and profitability. The company's goal is to streamline financial management in construction, making it easier for clients to handle their projects and loan portfolios.

Nashville, TennesseeHeadquarters

2016Year Founded

$274MTotal Funding

LATE_VCCompany Stage

Enterprise Software, Financial Services, Real EstateIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

401(k) Company Match

Flexible Work Hours

Parental Leave

Professional Development Budget

Risks

Emerging fintech startups pose competition to Built Technologies' market share.

Integration challenges from Nativ acquisition may disrupt Built Technologies' services.

Economic uncertainties could impact demand for Built Technologies' offerings.

Differentiation

Built Technologies offers specialized financial tools for the construction industry.

The platform provides comprehensive solutions for project costing and payment processing.

Built Technologies addresses critical pain points like lien waiver management in construction.

Upsides

Increased demand for digital payment solutions boosts Built Technologies' market potential.

Growing SaaS adoption in construction enhances Built Technologies' subscription model appeal.

Strategic investment from Citi strengthens Built Technologies' financial position.

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