IT Support Specialist at Vontive

Meyzieu, Auvergne-Rhone-Alpes, France

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree in information technology, Computer Science, or related field preferred
Minimum of 6 years of experience in a technical support or end user support role
Experience with Windows and macOS operating systems
Ability to create VDI / VMs & instances in cloud infrastructure
At least a certification in one of the technologies (AWS / Microsoft Azure / Google Cloud)
Good knowledge of Wintel servers’ management
Working knowledge of mobility solution (iPhone / iPad / BYOD etc. configuration)
Familiarity with network troubleshooting and basic network configuration
Strong problem-solving and analytical skills
Excellent verbal and written communication skills
Ability to work with multiple geographies

Responsibilities

Respond to and resolve technical support requests via phone, email, and in-person
Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android OS
Diagnose and troubleshoot hardware, software, network, and mobility issues; remotely diagnose and correct common software, hardware, or connectivity problems
Troubleshoot PC and mobile device issues including common OS, malware, and security issues
Review and manage active tickets in Service Now; report on Service Now tickets
Manage user accounts, permissions, and access rights in various systems
Perform regular maintenance tasks such as software updates, patches, and backups
Maintain detailed records of support requests and resolutions in the ticketing system; follow best practices & standards for safety, environmental impacts, communication, and professionalism
Provide training and guidance to end users on the use of hardware, software, and IT policies
Collaborate with other IT teams and Global IT team members to resolve complex issues and implement new technologies; participate & contribute to new IT related projects
Plan and execute the budget for IT services & solutions; work with stakeholders / Business / Local Management & finance team on yearly IT budget, budgeting process, procure & refresh IT hardware
Work with vendors on IT Procurement, raise purchase requisitions, Capex / Opex / PO for IT procurement & invoice processing
Ensure a high level of customer satisfaction by providing timely and effective support

Skills

Windows OS

Mac OS

Chrome OS

Android OS

ServiceNow

Troubleshooting

Hardware Support

Software Support

Network Troubleshooting

Malware Removal

User Account Management

Data Backup

Ticket Management

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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