IT Support Engineer Lead at Forge Global

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Technology, Private MarketsIndustries

Requirements

5+ years of IT support experience in a fast-paced, dynamic environment, including 3+ years in a Lead or Level 2 role
Deep expertise with MDM platforms (Intune, Kandji) and endpoint management
Strong hands-on skills in hardware, software, and network troubleshooting, with a structured and analytical problem-solving approach
Experience managing Microsoft 365, Okta, and other SaaS ecosystems at scale
Solid understanding of networking protocols and configuration (DNS, DHCP, VPNs, VLANs, firewalls)

Responsibilities

Lead and mentor the IT support team, setting standards for timely, high-quality technical assistance across macOS, Windows, and SaaS platforms
Develop and execute strategies for end-user support, device configuration, and system maintenance to improve reliability and user experience
Administer and manage devices using MDM tools such as Intune, Kandji, and Automox, ensuring compliance and security standards are maintained
Manage and support critical SaaS platforms including Slack, Microsoft 365, Atlassian, Okta, and Zoom, handling integrations, permissions, and user lifecycle management
Configure and maintain core network services (DNS, DHCP), VoIP systems, and A/V conferencing solutions to enable seamless collaboration
Collaborate cross-functionally with other teams to identify technical improvements, contribute to architectural decisions, and support organizational initiatives
Design and deliver training sessions for employees on software tools, hardware usage, and IT best practices to foster self-sufficiency and adoption
Drive automation and process improvement initiatives to increase efficiency and reduce manual intervention across IT workflows

Skills

IT Support

Technical Support

Hardware Deployment

Software Configuration

Helpdesk Operations

IT Infrastructure

Security

Scalability

Leadership

Distributed Workforce

Performance Optimization

Forge Global

Private market liquidity and trading solutions

About Forge Global

Forge Global provides a platform for private market transactions, focusing on liquidity solutions for private companies and their employees. The platform allows for trading of private equity, offering pre-IPO investment opportunities to both institutions and individual investors. By merging with SharesPost, Forge Global has established one of the largest marketplaces for private securities. Their services include trading, custody, and data analytics, which help clients diversify their investments and access important market information. Unlike many competitors, Forge Global caters to a wide range of clients, including private companies, institutional investors, and venture capitalists, all within the innovation economy. The company's goal is to facilitate easier access to private market investments and enhance liquidity for its users.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$346.8MTotal Funding

IPOCompany Stage

Data & Analytics, Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Hybrid Work Options

Risks

Scrutiny on unicorn valuations may reduce investor confidence in Forge's platform.

Decline in global IPO volumes could limit Forge's pre-IPO investment opportunities.

Competitive landscape in equity compensation solutions may challenge Forge's market position.

Differentiation

Forge Global offers a comprehensive platform for private market liquidity solutions.

The merger with SharesPost created one of the largest private securities marketplaces.

Forge provides pre-IPO investment opportunities, enhancing portfolio diversification for investors.

Upsides

Increased demand for secondary market transactions as private companies delay IPOs.

Forge's public listing on NYSE enhances visibility and attracts institutional investors.

Strong backing from financial institutions like Deutsche Börse and Temasek supports growth.

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