IT Support (CONTRACT) at Windfall

San Mateo, Alajuela, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Environmental TechnologyIndustries

Requirements

5-10 years of experience working in an IT support or adjacent role
Experience with both Windows and Mac OS
Demonstrated experience implementing and managing Network, and Observability Tools (i.e. Cisco, Meraki, Datadog, TeamViewer, etc.)
Experience with Remote Management of Devices, Firewalls, and VPN configuration
Demonstrated experience configuring IP connectivity networks, route tables, and gateways following internet protocol best practices
Experience with productivity tools and license management (Office365)
Excellent organization, project management, and problem-solving skills
Experience in a biotech space
Familiarity with collaborating with various teams of different user needs to come up with solutions
Strong understanding of best practices in IT
Ability to be on-site in San Mateo 1x/week

Responsibilities

Manage Systems: Assist with the design, deployment, maintenance, and support of client technologies including workstations, laptops, audio/visual systems, and telecommunications, ensuring high-quality end-user experience
Oversee Networking: Set up, troubleshoot, and manage network connections for remote device management, VPN configuration, and observability
Provide Technical Hardware and Software Support: Analyze, troubleshoot, repair, install & maintain computer systems hardware, operating environments, application software, and peripheral equipment such as printers and mobile devices; deal with hardware and software vendors
Implement Incident Response and Problem Management: Set up observability and tools on systems and devices; provide root cause analysis for problems related to technologies and develop measures to mitigate future occurrences
Document: Document problem solutions and ensure the publication of solutions to common problems; work with peers to develop and update documentation for IT processes and procedures
Provide end-user support for a wide range of technical issues affecting users across the Laboratory and Office
Diagnose and resolve hardware, software, and network problems
Collaborate with interdisciplinary teams to ensure consistent and effective service delivery

Skills

Key technologies and capabilities for this role

Hardware TroubleshootingSoftware SupportNetwork TroubleshootingSystem DeploymentEnd-User SupportIT Documentation

Questions & Answers

Common questions about this position

Is this IT Support role remote or on-site?

The role requires being on-site in San Mateo 1x/week.

What are the main responsibilities of the IT Support Specialist?

Responsibilities include managing systems like workstations and laptops, overseeing networking such as VPN configuration, providing hardware and software support, implementing incident response with root cause analysis, and documenting solutions.

What skills are needed for this IT Support position?

Key skills include troubleshooting hardware, software, and network issues; managing client technologies like workstations, laptops, and AV systems; VPN configuration; root cause analysis; and documentation of IT processes.

What is the compensation for this contract IT Support role?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this IT Support role?

Strong candidates will have hands-on experience troubleshooting hardware, software, networks, and peripherals; collaborating with interdisciplinary teams and vendors; and performing root cause analysis with solid documentation skills.

Windfall

Provides people insights for customer engagement

About Windfall

Windfall provides insights that help organizations identify and engage potential customers across various industries, including retail, travel, finance, education, healthcare, and nonprofits. Its platform uses a wide range of data attributes and intent signals to help businesses understand key customer segments and uncover opportunities for targeted outreach. Clients can access the platform through a subscription model, which includes tools for measuring the effectiveness of their marketing campaigns. Windfall differentiates itself by offering tailored solutions for different roles within organizations, ensuring that clients can maximize their marketing efforts and drive revenue growth. The goal of Windfall is to help businesses achieve quick results and significant growth by providing accurate and meaningful insights.

Carlisle, MassachusettsHeadquarters

2016Year Founded

$30.3MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Medical, dental, and vision

Retirement benefits

Commuter benefits

Long-term disability and life

Paid time off

Paid sick and volunteer days

Paid parental leave

Floating holidays

Stock options

Fully-stocked kitchen

Pet-friendly office

Remote-enabled

Risks

Emerging data analytics startups pose a threat to Windfall's market share.

Privacy concerns and regulatory scrutiny may impact Windfall's data collection practices.

Economic downturns could lead to reduced client spending on data analytics services.

Differentiation

Windfall offers weekly refreshed consumer financial data for precise customer insights.

The platform integrates with major systems like Microsoft Dynamics and Shopify for seamless workflows.

Windfall's solutions are tailored for diverse industries, enhancing targeted advertising and engagement.

Upsides

Growing demand for data-driven marketing boosts Windfall's market potential.

Increased interest in wealth intelligence aids Windfall's expansion in nonprofit sectors.

Rising CRM integrations enhance Windfall's value in personalized marketing efforts.

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