IT Support Analyst at Grayscale Investments

Stamford, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Cryptocurrency, Digital AssetsIndustries

Requirements

Live within commuting distance of Stamford CT
3+ years of relevant IT experience at an MSP or Internal Help Desk
Systems Administration with proficiency working in Okta, M365, Azure, and other SaaS applications
Hands-on Project experience, from scoping and planning to deployment and closure
Strong problem-solving skills to diagnose and resolve complex technical issues
Effective communication skills to interact with employees and various levels of management
Excellent listening skills with the ability to communicate complex technical concepts clearly
Strong sense of ownership with an empathetic client-first mindset

Responsibilities

Deliver frontline technology and security support across the firm, serving as the first point of contact for both onsite and remote employees
Own lifecycle of support tickets, from triage and investigation, through escalation and remediation, to documentation, and closure, ensuring issues are addressed quickly, professionally, and with lasting fixes
Troubleshoot and resolve hardware, software, and connectivity issues across both Windows and MacOS endpoints, as well as iOS mobile devices
Serve as the primary technical lead for onboarding and offboarding engagements
Contribute to and maintain our internal knowledge base to improve problem resolution speed and consistency
Participate in proactive maintenance efforts including patching, monitoring, and system hygiene across all supported endpoints and peripherals
Collaborate with the IT/Security department on internal projects and system improvements
Participate in an after-hours on-call schedule

Skills

Key technologies and capabilities for this role

Help DeskIT SupportTroubleshootingSecurity SupportOn-site SupportRemote SupportMSP Experience

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in the office?

The role requires living within commuting distance of Stamford, CT, and involves on-site support for employees.

What experience is required for this IT Support Analyst role?

Candidates need 3+ years of relevant IT experience at an MSP or Internal Help Desk, plus systems administration experience.

What are the typical working hours for this position?

Hours are typically Monday-Friday 9-5pm, with an additional on-call rotation including after-hours.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Help Desk Analyst position?

Ideal candidates are self-starters who enjoy solving problems, improving systems, and delivering great service, with experience in MSP or internal Help Desk and a desire to grow in financial services.

Grayscale Investments

Manages investment products for digital assets

About Grayscale Investments

Grayscale Investments manages digital assets, focusing on cryptocurrency and blockchain markets. It offers investment products like exchange-traded funds (ETFs) and trusts, allowing clients to invest in digital currencies such as Bitcoin and Ethereum while ensuring regulatory compliance. The company earns revenue through management fees based on assets under management and serves a diverse clientele, including institutional investors. Grayscale's goal is to provide accessible investment opportunities in the digital asset space, helping clients diversify their portfolios.

New York City, New YorkHeadquarters

2013Year Founded

$886.6MTotal Funding

IPOCompany Stage

Crypto & Web3, Financial ServicesIndustries

51-200Employees

Risks

Increased competition from other digital asset firms could dilute Grayscale's market share.

Regulatory scrutiny on cryptocurrency products may lead to stricter compliance requirements.

Volatility of altcoins poses a risk of significant asset devaluation.

Differentiation

Grayscale offers regulated investment products in the digital asset space.

The company provides exposure to digital assets without direct ownership challenges.

Grayscale's Bitcoin Trust is the first SEC-reporting digital currency investment vehicle.

Upsides

Grayscale is expanding its product range with 39 new altcoins for Q1 2025.

The company predicts smart contracts will be a top-performing sector in Q1 2025.

Grayscale's inclusion of Solana DeFi apps highlights new investment opportunities.

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