IT Specialist

Position Overview

• Location Type: Remote (U.S. Eastern Time Zone preferred)
• Job Type: Full-time
• Salary: $51,000 - $64,000 USD

This role is crucial for powering Chainguard's remote-first culture by ensuring an exceptional IT experience for all employees. You will be responsible for managing tools, systems, and providing support to enable productive, secure, and confident work.

Requirements

• Experience in IT support, preferably in a remote or fast-paced startup environment.
• Proficiency with macOS, Linux, and mobile device management (MDM) platforms.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Empathy, patience, and a people-first approach to support.
• Proactive, self-motivated, and capable of managing multiple priorities.
• Strong security awareness and an understanding of scalable systems.
• Ability to travel on a quarterly basis.
• Willingness to participate in on-call rotations, including some holidays.

Responsibilities

• Provide IT support via Slack, email, or ticketing systems, responding quickly and kindly.
• Handle user login issues (e.g., Okta).
• Provision laptops, software, and systems for new hires to ensure a smooth onboarding experience.
• Collaborate with HR and Recruiting to enhance the onboarding process.
• Maintain clear, helpful, and accurate internal IT documentation.
• Troubleshoot issues across macOS and Linux endpoints.
• Monitor and manage MDMs and security tooling.
• Assist with A/V setups for offsite events.
• Suggest improvements and automate repetitive tasks to enhance IT efficiency.

Company Information

About Us: Chainguard is dedicated to providing a secure foundation for software development and deployment. We offer guarded open-source software, built from source and continuously updated, to help organizations eliminate threats in their software supply chains. Founded by leading experts in open-source software, security, and cloud-native development, Chainguard has built the largest library of secure-by-default open-source software. Our mission is to be the safe source for open source.

Company Values:

• Customer obsessed
• Focused on delivering value and making customers' lives easier.