IT Specialist at Abridge

Austin, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

3-6 years of experience in a SaaS-first, cloud-native workplaces
Clear, friendly communication with employees, non-technical stakeholders, and execs
Deep experience with MacOS administration and a solid understanding of Windows administration
Experience with MDM tools (Jamf, Intune)
Good networking fundamentals (TCP/IP, DNS, VLANs)
Proven experience supporting Google Meet and Zoom Rooms and other AV/event setups
Ability to work on-site, full-time (5 days/week) in Austin
Willingness to provide after-hours support for events or system cutovers
Occasional business travel to Dallas
Authorized to work in the U.S. (no relocation sponsorship or remote work options available)

Responsibilities

Deliver hands-on help desk support for a primarily macOS fleet (and some Windows), troubleshoot issues, resolve escalations, and keep users productive
Administer, support, and troubleshoot Google Workspace, Slack, Notion, YouTrack and other internal tools; manage user access, groups, and license tracking
Set up, monitor and troubleshoot meeting rooms, livestreams and hybrid events; partner with Marketing for local events
Coordinate with networking team, monitor performance & security
Procure, setup and provision laptops via Jamf Pro / Intune, Asset Sonar; oversee repairs, maintain asset database and payments
Document knowledge base runbooks for employees
Share knowledge and participate in on-call rotation with IT peers in Serbia, the US and Israel

Skills

Key technologies and capabilities for this role

macOSWindowsGoogle WorkspaceSlackNotionYouTrackJamf ProIntuneAsset Sonar

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role requires full-time on-site work (5 days/week) in Austin, with no remote work options available. Occasional business travel to Dallas may be required.

What experience and skills are required for this IT Specialist role?

Candidates need 3-6 years of experience in SaaS-first, cloud-native workplaces, deep experience with MacOS administration and solid Windows understanding, experience with MDM tools like Jamf and Intune, good networking fundamentals (TCP/IP, DNS, VLANs), and proven experience supporting Google Meet, Zoom Rooms, and AV setups.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the team and work environment like at Abridge?

You'll support 130+ teammates across the USA, Israel, and Serbia, serving as the face of IT in the Austin office for engineers to executives, with global collaboration and on-call rotation with IT peers.

What makes a strong candidate for this IT Specialist position?

A strong candidate has 3-6 years in SaaS/cloud environments, hands-on MacOS expertise with Windows knowledge, MDM and networking skills, clear communication for all stakeholders, and availability for full-time on-site work in Austin with after-hours support.

Abridge

AI platform for clinical documentation automation

About Abridge

Abridge provides a platform that changes how medical conversations are documented in healthcare settings. Its main product allows healthcare providers to record patient visits, which are then transformed into organized clinical documents. This helps doctors and other healthcare professionals save time on paperwork, allowing them to concentrate more on caring for their patients. Abridge stands out from its competitors by focusing specifically on the needs of healthcare providers, payers, and pharmaceutical companies, offering a solution that improves both documentation efficiency and patient outcomes. The goal of Abridge is to enhance the quality of patient care while making the documentation process easier for healthcare professionals.

Pittsburgh, PennsylvaniaHeadquarters

2018Year Founded

$201.8MTotal Funding

SERIES_CCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees