IT Support Engineer
Assured$140,000 - $165,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Staffing, Recruiting, ITIndustries
Requirements
- 3–5 years of IT support or systems administration experience
- Strong knowledge of Windows and macOS environments
- Experience with Microsoft 365 / Azure AD administration
- Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work on-site at Midtown NYC office 4 days per week
Responsibilities
- Provide Tier 1–3 technical support to employees (hardware, software, network, and cloud issues)
- Manage and maintain network devices and user accounts (Active Directory, Microsoft 365, etc.)
- Manage IT inventory of all hardware + remote monitoring
- Workstation set up
- Lead Cybersecurity trainings
- Administer backup, recovery, and disaster recovery solutions
- Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems
- Manage IT vendors and service providers
- Monitor system performance and proactively resolve potential issues
- Maintain documentation for systems, procedures, and configurations
- Assist with onboarding/offboarding of employees and IT equipment provisioning
- Support IT-related projects (system upgrades, migrations, process automation, etc.)
- Zoom / VOIP experience and AV support
- LinkedIn / License assignment
- Carrier connections with Bullhorn and other platforms
- Website maintenance
- Own all technical aspects of Bullhorn CRM (front office + back office): user management, updating fields + logic, front office to back office mapping, troubleshooting
- Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners)
- Support overall Bullhorn account management
Skills
Active Directory
Microsoft 365
Azure AD
Windows
macOS
Networking
DNS
DHCP
VPN
Firewalls
Antivirus
MFA
Bullhorn CRM
Zoom
VOIP
Backup
Disaster Recovery
Cybersecurity
Sonic
About Sonic
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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