IT Support Engineer
Assured$140,000 - $165,000/year
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Staffing, Recruiting, ITIndustries
Requirements
- 3–5 years of IT support or systems administration experience
- Strong knowledge of Windows and macOS environments
- Experience with Microsoft 365 / Azure AD administration
- Understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls)
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to work on-site at Midtown NYC office 4 days per week
Responsibilities
- Provide Tier 1–3 technical support to employees (hardware, software, network, and cloud issues)
- Manage and maintain network devices and user accounts (Active Directory, Microsoft 365, etc.)
- Manage IT inventory of all hardware + remote monitoring
- Workstation set up
- Lead Cybersecurity trainings
- Administer backup, recovery, and disaster recovery solutions
- Maintain security tools such as firewalls, antivirus, and multi-factor authentication systems
- Manage IT vendors and service providers
- Monitor system performance and proactively resolve potential issues
- Maintain documentation for systems, procedures, and configurations
- Assist with onboarding/offboarding of employees and IT equipment provisioning
- Support IT-related projects (system upgrades, migrations, process automation, etc.)
- Zoom / VOIP experience and AV support
- LinkedIn / License assignment
- Carrier connections with Bullhorn and other platforms
- Website maintenance
- Own all technical aspects of Bullhorn CRM (front office + back office): user management, updating fields + logic, front office to back office mapping, troubleshooting
- Oversee Bullhorn related projects and development work (e.g., BH onboarding, Canvas, full app integration, Gear partners)
- Support overall Bullhorn account management
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the IT Specialist position?
The salary range is $70,000 - $80,000 per year.
What is the work arrangement or location policy for this role?
This is an on-site role requiring work at the Midtown NYC office 4 days per week.
What skills and experience are required for this IT Specialist position?
Candidates need 3–5 years of IT support or systems administration experience, strong knowledge of Windows and macOS, experience with Microsoft 365 / Azure AD administration, understanding of networking fundamentals (DNS, DHCP, VPNs, firewalls), strong troubleshooting skills, and excellent communication and customer service skills.
What benefits are offered for this position?
The role includes a competitive benefits package with medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; commuter benefits; gym reimbursement; 10 paid company holidays; 17 days paid time off; parental leave; and other company benefits. It is also eligible for a discretionary performance-based bonus.
What makes a strong candidate for this IT Specialist role?
A strong candidate will have 3–5 years of hands-on IT support experience, expertise in Windows/macOS, Microsoft 365/Azure AD, networking, and Bullhorn CRM management, along with proven troubleshooting skills and the ability to work on-site 4 days per week in Midtown NYC.
Sonic
About Sonic
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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