IT Specialist at Saronic

Franklin, Louisiana, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense, ManufacturingIndustries

Requirements

Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands-on experience)
3+ years of IT support experience, preferably within a manufacturing, industrial, or hardware engineering environment
Strong troubleshooting skills across hardware, operating systems (Windows, macOS, Linux), and network components
Familiarity with manufacturing IT systems, including connected devices, production networks, and IT/OT segmentation principles
Experience administering Active Directory, Office 365, Intune, and cloud-based collaboration tools
Solid understanding of networking (TCP/IP, DNS, DHCP, VPN, VLANs)
Experience using helpdesk/ticketing systems and asset management platforms
Excellent communication and customer service skills; able to translate technical details into accessible explanations
IT certifications (CompTIA A+, Network+, Security+, or Microsoft certifications) are highly desirable
Ability to sit for prolonged periods, occasional standing/walking, manual dexterity, visual acuity, occasional reaching/bending/stooping, and lifting/carrying up to 20 pounds

Responsibilities

Provide IT support for hardware, software, and network issues—including desktops, laptops, servers, printers, and mobile devices—across corporate and manufacturing environments
Support production and engineering systems, including equipment used in assembly, testing, and manufacturing operations (e.g., connected devices, industrial PCs, IoT sensors, etc.)
Troubleshoot and resolve escalated issues in a timely manner while maintaining high levels of customer satisfaction and communication
Assist with setup and maintenance of network configurations—routers, switches, firewalls, and VPNs—within both office and production areas
Perform regular system maintenance, software updates, backups, and security patches to maintain optimal system performance
Administer and troubleshoot Active Directory, Office 365, Intune, and cloud-based services (Azure, AWS, Google Workspace)
Manage provisioning and deprovisioning of users, accounts, and hardware (onboarding/offboarding)
Support collaboration and connectivity between R&D, engineering, and production teams to ensure seamless technology operation across environments
Assist in the implementation of automation initiatives, imaging, and deployment tools to improve IT efficiency and consistency
Enforce and promote IT security best practices, including access control, data protection, and compliance with DoD-related cybersecurity policies
Maintain accurate documentation within the ticketing system (e.g., Jira, ServiceNow, or equivalent)
Collaborate cross-functionally with Engineering, Operations, and Production teams to support equipment setup, system integrations, and ongoing reliability

Skills

Key technologies and capabilities for this role

IT SupportHardware TroubleshootingSoftware SupportNetwork ConfigurationActive DirectoryOffice 365IntuneAzureAWSGoogle WorkspaceVPNRoutersSwitchesFirewallsIoT SensorsIndustrial PCs

Questions & Answers

Common questions about this position

What qualifications are required for the IT Specialist role?

Candidates need an Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience), plus 3+ years of IT support experience preferably in manufacturing or industrial environments, strong troubleshooting skills across hardware, OS (Windows, macOS, Linux), and networks, and familiarity with manufacturing IT systems like connected devices and IT/OT segmentation.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this IT Specialist role remote or on-site?

This information is not specified in the job description.

What does the work environment look like at Saronic?

The role supports a fast-paced, distributed operation across office, lab, and production floor systems, with collaboration between R&D, engineering, and production teams in a defense autonomy company focused on maritime operations for the DoD.

What makes a strong candidate for this IT Specialist position?

The ideal candidate combines technical depth in IT support for corporate and manufacturing environments, excellent problem-solving skills, hands-on familiarity with both settings, and experience with tools like Active Directory, Office 365, and manufacturing systems.

Saronic

Develops advanced autonomous surface vessels

About Saronic

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels utilize adaptive path planning, passive sensors, and advanced algorithms, along with edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, using resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies differentiates itself by focusing on military and defense clients, aiming to improve situational awareness, extend operational reach, and enhance survivability during maritime missions. The company's goal is to provide solutions that integrate seamlessly with existing operational strategies or support new maritime tactics, generating revenue through the sale of ASVs and related customization services.

Austin, TexasHeadquarters

2022Year Founded

$223.7MTotal Funding

SERIES_BCompany Stage

DefenseIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

Stock Options

Life Insurance

Disability Insurance

Risks

Increased competition from other defense tech startups threatens Saronic's market share.

Rapid AI advancements may require costly updates to maintain competitive ASV systems.

Geopolitical tensions could hinder international collaborations and foreign government sales.

Differentiation

Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.

Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.

Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

Upsides

Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.

Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.

AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.

Land your dream remote job 3x faster with AI

Try Jobo Free