IT Site Support Engineer I at Thermo Fisher Scientific

Gothenburg, Västra Götaland County, Sweden

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Life SciencesIndustries

Requirements

Associates Degree preferred but combination of experience and education considered
ITIL certification preferred
1 - 3 years’ experience in Desktop support
Understanding of client/server networks, protocols, common Internet services
Basic communication skills, written and verbal communication and customer management experience
Knowledge on operations/service delivery
Basic Customer service skills
Basic understanding of Computers and Trouble shooting skills
Ability to work in a team
Basic interpersonal and communication skills
Ability to interact and work with vendors and escort them around a facility
Ability to troubleshoot, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security
Ability to follow KB articles to troubleshoot, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, and business applications
Ability to assist in providing smart hands support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers
PC / Laptop installation, configuration (imaging) and Break fix
IMAC Request fulfilment
Printer/Scanners installation configuration and Break fix
Phone & Mobile devices installation configuration and break fix
Level 2 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
Software installation at PC level
Read, Write and Speak local language

Responsibilities

Provide in-house support for End Users
IMAC Support
As directed by manager, senior team member, or lead
Provide resolutions for users for Corporate applications and hardware
Support resolutions for business group applications
Incident and Request Queue management - Ticket creation/Categorization/Prioritization
Ticket escalation to respective Support Group

Skills

Key technologies and capabilities for this role

Desktop SupportITILIMACTicket ManagementTroubleshootingPC HardwareNetwork ConnectivityClient/Server NetworksCustomer ServiceKB Articles

Questions & Answers

Common questions about this position

What experience level is required for this IT Site Support Engineer role?

The position requires 1-3 years of experience in Desktop support.

Is this a remote position or does it require on-site work?

This is an on-site role in an office environment, involving in-house end-user support, facility escorting, and hands-on assistance in computer rooms and equipment areas.

What are the key technical skills needed for this position?

Key skills include troubleshooting PCs and 3rd party applications, resolving network connectivity issues like VPN or wireless, Active Directory support, PC/laptop imaging and break-fix, printer/scanner/phone configuration, and software installation.

What is the company culture like at Thermo Fisher Scientific?

The company values performance, quality, and innovation, encourages employees to perform at their best as part of a successful global organization, and provides resources for significant contributions.

What qualifications make a strong candidate for this role?

A strong candidate has an Associates Degree or equivalent experience/education, ITIL certification, 1-3 years in desktop support, basic customer service and communication skills, and the ability to troubleshoot hardware/software issues and work in a team.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free