IT Services Engineer at Zola

Manchester, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

Solid experience in IT services, systems engineering, or workplace technology roles
Strong technical knowledge of Microsoft 365, Intune, Tanium, Jamf, Okta, and Zoom
Experience automating tasks using PowerShell, Python, or similar scripting tools
Knowledge of endpoint management, security hardening, and identity management principles
Experience collaborating with teams such as InfoSec, Networking, or Platform Engineering
Excellent troubleshooting, analytical, and communication skills
A passion for using automation and AI to improve service delivery
Bonus: Experience delivering IT transformation or automation projects
Bonus: Familiarity with zero-trust security principles and architecture
Bonus: Exposure to monitoring tools or endpoint analytics solutions
Bonus: ITIL Foundation or Microsoft/Azure certifications
Bonus: Experience configuring virtual desktops, such as AWS Workspaces or Citrix

Responsibilities

Design, implement, and maintain IT services and workplace technologies that enable Zopians to do their best work
Act as a senior escalation point for the Service Desk, supporting complex troubleshooting and root cause analysis
Lead or contribute to cross-functional projects — e.g. zero-trust initiatives, endpoint automation, or AI workflow enhancements
Collaborate with InfoSec, Networking, and Platform Engineering to ensure services are secure and scalable
Continuously improve processes, identifying automation and standardisation opportunities
Contribute to the strategic roadmap for Workplace Technology, defining standards and best practices
Mentor and support colleagues across IT Services, building technical capability and knowledge sharing
Deliver clear, concise documentation for both technical and non-technical users

Skills

Microsoft 365

Intune

Okta

Zoom

Jamf

Jira

Confluence

automation

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

Land your dream remote job 3x faster with AI

Try Jobo Free