IT Servicedesk Medewerker at Dmg Media

Hilversum, North Holland, Netherlands

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€32,400 – €42,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

MediaIndustries

Requirements

Minimaal 2 jaar ervaring met 1st- en 2de-lijns ondersteuning op een IT Servicedesk
Een afgeronde MBO ICT-opleiding niveau 3 of 4 (denk- en werkniveau belangrijker dan diploma)
Uitgebreide ervaring met Windows 11, Microsoft 365, Teams, Sharepoint en OneDrive
Ervaring met het bieden van ondersteuning op een breed scala aan afdeling-specifieke applicaties
Ervaring met Microsoft Intune
In staat te werken volgens service-processen gebaseerd op ITIL
Kennis van software voor ondersteuning, rapportage en documentatie (zoals Teamviewer, Microsoft Defender of Identity & Access Management) is een pre

Responsibilities

Registreren, analyseren, volgen en afhandelen van tickets
Ondersteuning bieden op werkplekken met Microsoft Office 365
Proces- en systeemverbeteringen voorstellen en doorvoeren
Ondersteuning bieden bij en deelnemen aan ICT-projecten
Beheren en onderhouden van informatiesystemen
Gebruikersbeheer en autorisatiebeheer uitvoeren
Werkplekinrichting verzorgen
Handleidingen maken voor collega’s om eenvoudige issues zelf op te lossen
Eerste aanspreekpunt zijn voor IT-gerelateerde issues via servicedesk applicatie of telefoon
Storingen en aanvragen die niet zelf opgelost kunnen worden overdragen aan systeem- en netwerkbeheerders, andere afdelingen of externe leveranciers
Werken op basis van ITIL en afgesproken SLA’s

Skills

Microsoft Office 365

Ticket Management

User Management

Authorization Management

Workstation Setup

Automation

IT Support

Process Improvement

Dmg Media

Delivers information, analysis, and entertainment

About Dmg Media

DMGT operates a variety of businesses that provide information, analysis, and entertainment to both individuals and companies. It focuses on three main areas: consumer media, property information, and events & exhibitions. The company generates revenue through subscriptions, advertising, and fees from events, aiming to deliver high-quality content and services. DMGT stands out from its competitors by maintaining strong market positions in its sectors and following a long-term investment strategy that promotes stability and growth. The goal of DMGT is to continue serving a diverse clientele, from consumers looking for news and entertainment to businesses needing detailed property insights and industry events.

London, United KingdomHeadquarters

2008Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Real Estate, EntertainmentIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Risks

AI-driven platforms like Prorata may disrupt traditional media revenue models.

Focus on video content may not align with current audience preferences.

Resource allocation to podcasts could be risky if market growth doesn't meet expectations.

Differentiation

DMG Media's investment in AI start-up Prorata shows innovation in content monetization.

The launch of Mail Plus aligns with industry trends towards subscription-based revenue models.

Partnership with Diversity Standards Collective enhances brand reputation through commitment to inclusion.

Upsides

Appointment of Tony Manfred as global head of video boosts engagement and audience growth.

Investment in AI start-up Prorata could increase revenue through innovative content monetization.

Mail Plus launch represents a strategic shift towards profitable subscription-based models.

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