IT Service Manager

Position Overview

• Location Type: Not specified
• Employment Type: Full Time
• Salary: Not specified
• Description: Owens & Minor is a Fortune 500 company providing integrated technologies, products, and services across the full continuum of care. This role focuses on service delivery performance, Application performance, and operational metrics within the technology organization. The position involves building relationships with clients, managing vendor relationships, supporting IT initiatives, and contributing to strategic planning.

Requirements

• University Degree in computer science or technical field preferred.
• ITIL, PMP, or other IT management certifications are preferred but not required.
• Demonstrable organizational, analytical, and problem-solving skills.
• Demonstrated effective leadership with the ability to set clear expectations.
• Excellent oral and written communication skills.
• Ability to understand and manage the IT landscape.

Responsibilities

• Preparing regular reports on service delivery performance and maintaining accurate documentation of processes and procedures.
• Reporting on Application performance and holding teams accountable for meeting Application SLAs.
• Developing and managing operational metrics for the technology organization to track performance and identify improvement opportunities.
• Owning Problem Management within the Application teams.
• Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with the services provided.
• Performing key vendor management tasks to ensure software currency, service level management, and road map planning.
• Supporting key IT initiatives, projects, and solutions across various stakeholder groups.
• Participating in and contributing to strategic planning activities.
• Performing other related duties as assigned.
• Continuously identifying opportunities for improving service delivery processes and implementing changes to enhance efficiency and effectiveness.
• Assisting management with planning and ongoing management of departmental capital and operational budget.
• Developing and maintaining purchase and replacement plans for software, aligning with the company’s budget and strategic goals.
• Tracking IT expenses, managing to budget, and overseeing all purchasing related to IT needs.

Application Instructions

• Not specified. Please refer to Owens & Minor's career website for specific application instructions.

Company Information

• Company: Owens & Minor
• Industry: Healthcare Technology
• Size: Fortune 500 (350+ facilities, 22,000 teammates in over 90 countries)
• Mission: To empower our customers to advance healthcare.