IT Service Management Representative at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, ConsultingIndustries

Requirements

Minimum 7.5 years of experience in Critical Incident Management
Proficiency in Critical Incident Management (Must Have skill)
Strong understanding of IT service management frameworks such as ITIL
Experience with incident response and escalation processes
Ability to analyze and resolve complex technical issues
Familiarity with service monitoring tools and technologies
15 years full-time education
Expected to be a Subject Matter Expert (SME)

Responsibilities

Manage delivery for IT production systems and services
Support the infrastructure service management lifecycle
Ensure client satisfaction and manage risk to services
Provide operational support to ensure production systems and devices are online and available
Collaborate and manage the team to perform
Be responsible for team decisions
Engage with multiple teams and contribute to key decisions
Provide solutions to problems for immediate team and across multiple teams
Facilitate training and knowledge sharing sessions to enhance team capabilities
Monitor and analyze service performance metrics to identify areas for improvement

Skills

Key technologies and capabilities for this role

Critical Incident ManagementITILIncident ResponseEscalation ProcessesService Performance MetricsIT Service Management

Questions & Answers

Common questions about this position

What is the minimum experience required for this role?

Minimum 7.5 years of experience in Critical Incident Management is required.

What are the must-have skills for this position?

Proficiency in Critical Incident Management is required, along with strong understanding of IT service management frameworks such as ITIL, experience with incident response and escalation processes, ability to analyze and resolve complex technical issues, and familiarity with service monitoring tools.

Is this a remote position or does it require office presence?

This position is based at our Bengaluru office.

What is the educational qualification needed?

A 15 years full time education is required.

What leadership responsibilities does this role involve?

The role requires being an SME, collaborating and managing the team, being responsible for team decisions, engaging with multiple teams on key decisions, providing solutions across teams, and facilitating training and knowledge sharing.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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