IT Service Management Associate at Accenture

Hyderabad, Telangana, India

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, TechnologyIndustries

Requirements

Any Graduation
1 to 3 years of experience
English (International) - Advanced
Incident Management
Problem Management
Knowledge Management
Service Quality Management
Stakeholder Communications
Problem-solving skills
Agility for quick learning
Ability to work well in a team
Commitment to quality
Written and verbal communication
Sales Operations
Excel
Word
Outlook
ServiceNow
Tool Support
Partner Triage calls
Knowledge documentation

Responsibilities

Solve routine problems, largely through precedent and referral to general guidelines
Interact within own team and with direct supervisor
Follow detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
Make decisions that impact own work
Work as an individual contributor as part of a team, with a predetermined, focused scope of work
Backend sales operations, maintaining and creating sales reports, dashboards
Equip sales teams with the right content, training, and data to drive sales activity
Work in rotational shifts (may be required)

Skills

Key technologies and capabilities for this role

Incident ManagementProblem ManagementKnowledge ManagementService Quality ManagementStakeholder CommunicationsSales OperationsExcelWordOutlookServiceNowTool SupportPartner TriageSales Enablement

Questions & Answers

Common questions about this position

What skills are required for the IT Service Management Associate role?

Key skills include Incident Management, Problem Management, Knowledge Management, Service Quality Management, Stakeholder Communications, problem-solving, agility for quick learning, teamwork, commitment to quality, and communication skills. Technical skills cover Sales Operations, Excel, Word, Outlook, and ServiceNow.

What are the main responsibilities in this role?

Responsibilities include solving routine problems using precedents and guidelines, interacting within your team and with your direct supervisor, following detailed instructions on tasks, making decisions that impact your own work, and working as an individual contributor on a team with a focused scope.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Does this role involve shift work?

Yes, this role may require you to work in rotational shifts.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free