IT Service Desk Analyst at Flow Traders

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Proprietary Trading, Financial ServicesIndustries

Requirements

Excellent communication skills and customer-oriented
BSc in IT, Computer Science or relevant field
Strong problem-solving and analytical skills to troubleshoot hardware and software to find the root cause of the issue
Solid understanding of Windows/Mac operating systems (including iPhones/iPads) and common business applications such as Office 365
Experience with tools such as: Active Directory / Salesforce / Jira + Jira Service Management / Confluence / Azure AD / Intune / Omnissa Horizon Administrator
'Outside of the box' thinking and cultivation of innovative solutions and workarounds in the resolution of end user issues
Good understanding of networking/firewalls/routing to do troubleshooting on Windows systems
Good communication skills, being able to explain and document technical issues in a user-friendly way
A service-oriented mindset

Responsibilities

Serve as the first point of contact for end users seeking technical assistance over the phone, email, chat or our ticketing system
Take ownership of end user issues all the way through to resolution
Log, prioritize, categorize and update incident, problem and request tickets
Perform remote troubleshooting through diagnostic techniques and relevant questions
Determine the best solution based on the issue and details provided by the end user
Direct unresolved issues to the next level of support (other IT teams, Development or third party vendors)
Create and update knowledge articles and standard operating procedures
Proactively monitor Windows Servers and Applications
Identify and suggest possible improvements on procedures
Continually improve the level of IT support delivered to the end users from various departments in the organization (especially Trading and Business support departments)
Use opportunities to upskill and participate in projects alongside other team members

Skills

Key technologies and capabilities for this role

WindowsIT Service DeskTechnical SupportTicketing SystemRemote TroubleshootingMicrosoft ApplicationsIdentity and Access ManagementIncident ManagementServer MonitoringKnowledge Articles

Questions & Answers

Common questions about this position

Where is this position located?

The position is based in Amsterdam, joining the Systems Windows team there.

What are the required qualifications for this role?

Candidates need a BSc in IT, Computer Science or relevant field, along with excellent communication skills and a customer-oriented approach.

What technical skills and tools are needed for the IT Service Desk Analyst role?

Required skills include strong problem-solving and analytical abilities, solid understanding of Windows/Mac operating systems and Office 365, plus experience with Active Directory, Salesforce, Jira, Confluence, Azure AD, Intune, and Omnissa Horizon Administrator.

What is the company culture like at Flow Traders?

Flow Traders has an entrepreneurial and innovative culture that values quick-witted, creative minds, challenges employees to use their full capacities, and encourages seeking out and implementing improvements.

What makes a strong candidate for this IT Service Desk Analyst position?

A strong candidate is self-motivated, innovative with 'outside of the box' thinking, customer-oriented, and possesses strong problem-solving skills, along with the listed technical experience.

Flow Traders

Global liquidity provider for financial markets

About Flow Traders

Flow Traders is a global liquidity provider that focuses on Exchange Traded Products (ETPs) and is expanding into other asset classes. The company operates in major financial markets across the Americas, APAC, and EMEA regions. It utilizes a proprietary technology platform to set bid and ask prices for thousands of ETP listings and similar financial products, which helps ensure there are enough buyers and sellers in the market, facilitating easier trading for investors. Flow Traders primarily serves institutional clients, such as hedge funds and asset managers, who depend on their efficient trading services. The company earns profits by taking a small margin on a large volume of trades, capitalizing on their advanced technology and market knowledge to maintain a competitive edge. Additionally, Flow Traders is dedicated to corporate social responsibility, aiming to create shared value in economic, social, and environmental aspects.

Amsterdam, NetherlandsHeadquarters

2004Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Medical, Vision, Dental Insurance coverage

401(k) plan with generous match

In-house lounge with a bar, game consoles, poker & billiards tables

Daily catered lunch, cold brew coffee on tap and a fully stocked kitchen

Weekly table massages and bi-weekly haircuts

Annual company trip and a variety of events throughout the year

Reimbursed gym membership or home equipment and other wellness initiatives

Global rotations between our offices worldwide

Flow Academy for continuous learning and opportunities to attend industry seminars and conferences

Risks

Rising competition from new digital asset exchanges challenges Flow Traders' market position.

Self-custodial trading platforms may reduce reliance on traditional liquidity providers.

Advanced cryptographic protocols could disrupt traditional data-sharing methods in financial markets.

Differentiation

Flow Traders specializes in Exchange Traded Products, expanding into diverse asset classes.

The company uses proprietary technology to provide liquidity in global financial markets.

Flow Traders invests in financial market innovators, enhancing transparency and efficiency.

Upsides

Growing interest in digital asset trading boosts demand for liquidity providers like Flow Traders.

Expansion into emerging technologies aligns with Flow Traders' strategic agenda.

Increased digitization in equity markets enhances market efficiency, benefiting Flow Traders.

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