Join Our Talent Community: Support Analyst I
Panopto$45,000 - $55,000/year
- Full Time
- Junior (1 to 2 years)
$50,000 – $75,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, RetailIndustries
Requirements
Candidates must possess at least two years of support experience, along with knowledge of Windows, Mac, iOS, and Android operating systems. They should have experience documenting resolutions for entry into a knowledge base, and an understanding of Endpoint Configuration Management Concepts such as Intune, JAMF, and KACE. Furthermore, experience with Identity Management Concepts like G-Suite and Azure Active Directory, familiarity with Cloud Environments like Azure, AWS, and Meraki, and experience with Incident Management Tools like Jira or Freshservice are required. Knowledge of core networking concepts, including TCP/IP, SD-WAN, and LAN, is also necessary.
Responsibilities
The IT Operations Analyst I will support the company's technology and services, triaging and prioritizing user requests, and assisting in the design and implementation of the support system. Responsibilities include logging and processing support calls through ServiceNow, planning and undertaking scheduled maintenance upgrades, talking to clients and computer users to determine problems, responding to laptop problems, supporting office technology at BevMo HQ and point of sale systems within BevMo stores, repairing equipment and replacing parts, maintaining records of software licenses, managing stocks of equipment and supplies, troubleshooting and resolving remote hardware, software, and network issues, identifying and triaging incidents, following Gopuff's technology delivery practices, communicating status updates during major incidents, and being flexible and willing to learn.
Skills
ServiceNow
Troubleshooting
Hardware Repair
Software Support
Network Troubleshooting
Incident Management
Communication
Problem-Solving
Maintenance
Inventory Management
License Management
Gopuff
Digital delivery service for convenience items
About Gopuff
GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.
Philadelphia, PennsylvaniaHeadquarters
2013Year Founded
$4,817.2MTotal Funding
CONVERTIBLECompany Stage
Consumer GoodsIndustries
1,001-5,000Employees