IT Operations Analyst I at Andersen Corporation

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel TechnologyIndustries

Requirements

2+ years of application production support: L1/L2 experience
Excellent written and verbal communication skills
Good time-management skills
Hands-on experience with apps hosted on cloud: AWS/GCP
Advanced understanding of: Windows, Unix/Linux, Oracle, SQL, Network and Computer Operations
Analytical capabilities
DevOps working experience
Networking concepts - DNS, OSI model, HTTP/S, SSL certificates, SSL/TLS, Proxy, Load balancers, Firewalls, Caching, etc
OS Concepts - Filesystem, Memory and Storage, I/O Management, Sockets, Threads, Concurrency etc
Education: MCA/B.E/B.Tech/M.E/M.Tech
Nice to have: Advanced understanding of web-based architecture and development techniques
Nice to have: Experience on tools like SharePoint, JIRA, Service Now, puppet/ansible, Splunk, App Dynamics
Nice to have: MQ series knowledge, F5
Nice to have: Experience in complex, high availability systems

Responsibilities

Analyze and consult on implementation and troubleshooting of technology products/application support
Categorize issues for escalation to appropriate technical teams
Communicate system owners/on-call to and lead operations bridge
Work on day-to-day activities following documented work instructions with pre-defined process and procedures and operational tasks as documented in KB
Do initial triage and assign as per KB
Documentation skills for processes and procedures (creating Knowledge Transfer documents, run-books, topology etc.)
Ability to work in a team-oriented environment that is fast-paced and demanding
Must be self-directed, have excellent initiative and organizational skills
Ability to handle multiple demands with a sense of urgency, drive and energy and with the ability to deliver on time
Identify Potential Significant incident & engage IM or PM Teams for follow-up action
Provide timely response to all incidents, outages and performance alerts
Document all actions in accordance with standard company policies and procedures
Provide first-line investigation and diagnosis of all Incidents and Service
Commit availability as per 24x7 shift schedules and actively perform the work assigned, supporting high uptime requirements
Participate in Tech Bridges Actively. Engage teams promptly, whenever needed
Ensuring platform availability and addressing operational issues as they arise in accordance with internal and customer SLAs
Knowledge resource on multiple projects/initiatives across the company for a variety of internal/external customers
Coordinating infrastructure maintenance and upgrades with our Application teams
Assist Change Management tasks, by coordinating them with Release Management and Application teams, as well as implementing changes with assistance from development team

Skills

IT Operations

Troubleshooting

Triage

Documentation

Run-books

Knowledge Base

Process Procedures

Agile

Business Intelligence

Analytics

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free