IT Operations Advisor at Nielsen

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Post-secondary education in Information Technology, Computer Science, or related field; or equivalent hands-on experience
5+ years of progressive IT operations experience with a strong focus on networking and infrastructure
Proven ability to configure, administer, and troubleshoot: Networks (LAN/WAN, VPN, wireless, firewalls, DNS/DHCP)
Proven ability to configure, administer, and troubleshoot: Servers and virtualization platforms
Proven ability to configure, administer, and troubleshoot: Cloud environments (Azure, AWS, or equivalent)
Proven ability to configure, administer, and troubleshoot: Identity and access management (Active Directory, SSO/MFA)
Demonstrated mentorship experience with small IT teams
Strong knowledge of ITSM frameworks and practices (ITIL certification preferred)
Experience managing vendors and contracts
Exceptional problem-solving, troubleshooting, and communication skills
Customer-first mindset with strong experience in providing front-line support to all levels

Responsibilities

Guide and mentor the Service Desk team, providing expertise and acting as an escalation point for complex technical issues while remaining hands-on
Support and coordinate daily IT support operations, ensuring timely resolution of requests, smooth employee onboarding/offboarding, and adoption of best practices (ITIL)
Support in the maintenance of core infrastructure, including servers, networks, cloud platforms (Azure/AWS), and identity systems (Active Directory, Single Sign-On, Multi-Factor Authentication)
Provide guidance and expertise to strengthen the reliability and security of laptops, desktops, and mobile devices through regular updates, monitoring, and endpoint management
Partner with the Service Desk and IT teams on projects such as upgrades, cloud migrations, and office technology enhancements, helping apply structured change management to minimize disruption
Collaborate with vendors and assist in managing contracts and hardware/software assets throughout their lifecycle
Support the implementation and awareness of IT policies related to security, backups, disaster recovery, and compliance
Help monitor systems for vulnerabilities, contribute to incident response efforts, and participate in business continuity planning
Analyze service performance data, sharing insights and recommendations to help identify trends and drive continuous improvement
Partner with the VP, People & Employee Experience to help build a modern, employee-focused IT Operations function

Skills

Key technologies and capabilities for this role

ITILService DeskIT OperationsIT InfrastructureTechnical SupportEmployee OnboardingEmployee OffboardingMentorship

Questions & Answers

Common questions about this position

Is this a remote or hybrid role?

This is a hybrid position.

What is the employment type for this position?

The role is a contract position.

What key technical skills are required for the IT Operations Advisor role?

The role requires hands-on expertise in Service Desk operations, IT infrastructure including servers, networks, cloud platforms (Azure/AWS), identity systems (Active Directory, SSO, MFA), and endpoint management for laptops, desktops, and mobile devices.

What is the company culture like at Nelson?

Nelson seeks bold, innovative team players with a passion for education and making a positive difference in communities, emphasizing collaboration, forward-thinking innovation, and creating accessible learning experiences.

What makes a strong candidate for this IT Operations Advisor position?

Strong candidates are hands-on technical specialists who can guide and mentor Service Desk teams, provide escalation support for complex issues, ensure ITIL best practices, and partner on projects like cloud migrations while fostering reliable IT services.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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