IT Operations Administrator II at Docebo

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, EdTechIndustries

Requirements

Typically 5+ years of relevant work experience
Experience in IT administration, with a focus on cloud-based services, IAM, MDM, and automation workflows
O365 and/or Google Workspace Administrator experience
IAM Administrator Experience (eg. Okta, Active Directory, Azure Active Directory)
Ticketing System Administration (eg. Atlassian, ServiceNow, FreshService)
MDM/UEM Administrator Experience (eg. JumpCloud, Miradore, NinjaOne)
Familiarity with scripting languages such as Bash, PowerShell, or Python for automation

Responsibilities

Administer and Maintain IT Systems: Oversee the daily operation and maintenance of core IT systems, including identity and access management (IAM) through Okta, mobile device management (MDM) via Mosyle and Intune, and Google Workspace
Implement and Manage Automation Workflows: Lead the implementation and ongoing management of automation workflows, particularly using Okta workflows, to improve efficiency and reduce manual processes
Monitor System Health and Performance: Implement and manage monitoring tools and processes to track system performance, availability, and security, ensuring timely identification and resolution of issues
Manage IT Assets: Act as a key owner of the corporate IT asset management inventory, ensuring accurate tracking, maintenance, and lifecycle management of hardware and software assets
Support and Collaborate with Teams: Provide technical support and act as an escalation point for the Service Desk team. Collaborate closely with the IT, security, and office management teams to ensure smooth operations and address any issues
Service Desk Management: Manage and resolve IT issues, including ticket queue management, user support, and network maintenance, while ensuring clear documentation
Incident Response: Serve as an incident coordinator during IT-related incidents, ensuring swift and effective resolution to minimize downtime and disruption
Document and Share Knowledge: Develop and maintain comprehensive documentation for IT systems, processes, and workflows to support knowledge sharing and future growth
Contribute to Security Initiatives: Work alongside the security team to review systems and applications, identify vulnerabilities, recommend improvements, and implement security measures

Skills

Okta

IAM

Mosyle

Intune

MDM

Google Workspace

IT Operations

Automation

System Administration

Security

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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