IT Support Specialist
Parallel$75,000 - $110,000/year
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology, HealthcareIndustries
Requirements
Candidates should possess expertise in Windows and Mac operating systems, and be prepared to obtain relevant IT certifications paid for by Lilly as part of the Technical Pathways Apprenticeship Program. They must also demonstrate a strong commitment to delivering impactful, secure IT solutions and possess excellent customer service and high learning agility skills.
Responsibilities
The IT OnPoint Support Technician will be the primary point of contact for hardware, operating systems, and enterprise applications, assisting Lilly resources with computer issues, questions, and concerns. They will proactively work with customers to improve productivity through identifying and remediating potential hardware issues, leveraging data analytics, and ensuring devices meet security standards. Technicians will also participate in new hire onboarding, assist with accessory issues, and promote the adoption of new IT initiatives and services, rotating between three Indianapolis sites and potentially working on-call after hours.
Skills
Windows
Mac
IT Certifications
Customer Service
Problem-Solving
Hardware Troubleshooting
Data Analytics
Security Standards
IT Initiatives
Eli Lilly and Company
Develops and delivers prescription medicines globally
About Eli Lilly and Company
Eli Lilly and Company is a global pharmaceutical company that focuses on discovering, developing, and delivering medicines to improve health. The company has a long history of scientific achievements, including the creation of insulin, the first life-saving treatment for diabetes. Lilly's operations involve extensive research and development to create new medications and enhance existing ones, ensuring they are safe and effective. Their products are primarily prescription medicines sold to healthcare providers for various medical conditions, including diabetes, cancer, and pain management. What sets Lilly apart from its competitors is its strong commitment to ethical practices and the protection of its products from counterfeiting. The company's goal is to enhance lives through innovative medical solutions while maintaining high standards of quality and ethics.
Indianapolis, IndianaHeadquarters
1876Year Founded
$1,180.1MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees
Risks
Competition from Novo Nordisk's Ozempic may impact tirzepatide's market share.
Potential construction delays in Indiana could affect GLP-1 drug production timelines.
Regulatory challenges may hinder Kisunla's expansion in new Alzheimer's markets.
Differentiation
Eli Lilly's rich history includes the first life-saving insulin treatment.
Lilly's strategic partnerships enhance its position in neurodegenerative disease treatments.
FDA approval of Zepbound opens new therapeutic markets for sleep disorder treatments.
Upsides
Lilly's $9 billion complex in Indiana boosts GLP-1 drug production capacity.
Kisunla's approval in China expands Lilly's Alzheimer's treatment market in Asia.
Collaboration with EVA Pharma enhances Lilly's reputation as socially responsible.
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