Responsibilities

The IT Manager, Business Solutions will lead a team of IT Engineers and Analysts, plan team objectives in coordination with Business units and other stakeholders, run Sprints from planning to retrospective review, assist team with task completion, take ownership of relationships with relevant stakeholders and vendors, provide guidance and coaching to team members, report to upper management on various aspects of the team, work through complex asks and issues not currently understood to find a path forward, work with partners to turn Business needs into actionable system requirements, design, document, update, and configure systems based on requirements, work with Vendors to answer questions, troubleshoot issues, and develop solutions, maintain and monitor system performance, identify security risks, best practices, and provide education to the organization and team, and actively participate in all facets of the incident response lifecycle and enhance incident response playbooks leveraging automation to remediate issues or add context where possible.