IT Logistics Support Technician II at Astra

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, WarehousingIndustries

Requirements

3-5+ years of experience providing general IT support in a high-volume technology environment
Proficiency in troubleshooting applications, hardware, and mobile technologies
Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals
Knowledge of hardware troubleshooting, installation, and upgrades
Familiarity with mobile devices (iOS, Android) and image deployment tools
Direct knowledge using JAMF, Intune, Workspace One, and SCCM
Detail-oriented with strong listening skills and precise documentation
Collaborative team player with a focus on delivering high-quality user support
Ability to educate customers on policies and procedures
Adaptability in customer interactions based on preferences
Proactive in mastering service delivery processes and quality of work
Patience and empathy towards customer issues
Excellent written and verbal communication skills
Ability to quickly diagnose, prioritize, and manage competing deadlines
Self-motivated with strong time management skills
Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
Ability to perform office-related tasks including prolonged sitting/standing, moving within office, using a computer, and communicating effectively
Some positions may require occasional repetitive motion of wrists, hands, and/or fingers

Responsibilities

Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners, AGVs, AMRs, and AS/RS
Set up and configure MAC OS and PC systems
Utilize zero-touch deployment techniques for MACs and PCs
Manage imaging and reimaging of MAC laptops and Windows PCs
Perform backup and restoration of end-user data
Maintain accurate asset information in the ticketing system
Refresh end-user devices according to scheduled timelines
Assist with inventory activities on a weekly and monthly basis
Document end-user issues accurately within ITSM ticketing system
Create, modify, and maintain processes and policies for MACs
Provide occasional level 1 technology support and ensure high-quality user experience
Prioritize and complete assigned support requests in a timely manner
Document and escalate issues that cannot be resolved within SLA
Proactively communicate errors or improvements needed in documented support procedures
Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and peripherals
Follow best practices for incident management, problem management, change management, and knowledge management
Perform other duties as assigned

Skills

JAMF

Intune

Workspace One

SCCM

MAC OS

Windows PC

zero-touch deployment

imaging

reimaging

barcode scanners

AGV

AMR

AS/RS

ITSM

ITIL

asset management

inventory management

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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