IT Lead at Relay

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, SMB FinanceIndustries

Requirements

6+ years of progressive IT Operations experience, including mentorship responsibilities
Hands-on experience managing SaaS applications at scale (e.g., Google Workspace, Jira, Slack, Cloudflare)
Familiarity with MDM and endpoint management tools (e.g., Kandji, Jamf, or Intune)
Exposure to identity and access management (IAM) systems such as Okta or JumpCloud
Skilled in managing office network infrastructure - firewalls, switches, and access points - and thrive in both cloud and on-prem environments
Comfortable establishing, automating, and scaling IT processes to support a fast-growing, hybrid company
Proficient with configuration management tools such as Ansible, Puppet, Terraform, or Chef, and can script in Bash or a similar language
Highly collaborative, proactive, and motivated to elevate the reliability and security of internal systems
Able to work on-site at Toronto office a minimum of 3 days a week
Hands-on mindset, willing to roll up sleeves when needed

Responsibilities

Help lead and administrate IT Operations at Relay, fostering a collaborative, high-performing environment
Develop, implement, and enforce IT policies, standards, and best practices across all sites, ensuring compliance with company security standards and industry regulations
Design, implement, and maintain site disaster recovery plans, ensuring business continuity and data integrity
Oversee the procurement, deployment, and lifecycle management of a diverse fleet of IT equipment, including laptops, high-performance workstations, and specialized computing infrastructure
Help manage vendor relationships, IT-related budgets, expenses, and asset tracking
Strategically manage and optimize the service desk workflow, ensuring efficient resolution of tickets received via JIRA, email, instant messaging, and verbal requests
Help design, configure, and maintain a high-throughput, on-premise network infrastructure
Collaborate closely with Engineering and Research teams to ensure seamless integration, security, and optimal performance of systems supporting Relay’s development environment
Drive continuous improvement initiatives for IT processes and systems, leveraging automation and innovative solutions
Lead the selection, implementation, and management of SaaS applications at scale (e.g., Google Workspace, Jira, Slack, Cloudflare), ensuring their efficient and secure operation
Develop and implement robust configuration management strategies using tools such as Ansible, Puppet, or Chef

Skills

IT Operations

IT Policies

Disaster Recovery

Procurement

Vendor Management

Asset Tracking

Service Desk

JIRA

Network Infrastructure

On-premise Networking

Business Continuity

Security Standards

Relay

Communication platform for workforce efficiency

About Relay

Relay is a communication platform aimed at improving workforce efficiency, especially for workers who do not have access to traditional communication tools or who use walkie-talkies. The platform utilizes Push-to-Talk (PTT) technology, which allows users to communicate instantly without the limitations of traditional walkie-talkies, such as limited range and security concerns. Relay includes features like GPS tracking, emergency alerts, and works on both mobile and desktop devices, all controlled through a voice interface. Unlike its competitors, Relay focuses on providing a subscription service that includes software integrations and regular updates to adapt to the changing needs of businesses. The main goal of Relay is to enhance communication for active workers, ensuring they can connect efficiently and safely.

Raleigh, North CarolinaHeadquarters

2015Year Founded

$46.7MTotal Funding

SERIES_BCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health, dental & vision

PTO

Paid sick leave

401(k) with 3% match

Paid parental leave

Connection & wellness credit

Equipment & tools

Flexible work environment

Free snacks & fun times

Risks

Emerging competitors like Apiture and Vantaca threaten Relay's market share.

Rapid AI translation advancements by others could outpace Relay's TeamTranslate feature.

Reliance on Series B funding may lead to financial instability if growth targets aren't met.

Differentiation

Relay offers real-time language translation for frontline teams, enhancing communication efficiency.

The platform integrates GPS tracking and emergency alerts, ensuring worker safety and coordination.

Relay's voice interface eliminates the need for traditional bulky walkie-talkies, improving mobility.

Upsides

Relay's Series B funding of $35M supports growth in productivity and safety features.

The demand for cloud-based communication platforms is rising, benefiting Relay's scalable solutions.

Advancements in voice interface technology enhance Relay's user interaction and accessibility.

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